Intelligent integrated service robot for 4S shop and system thereof

Abstract

The invention discloses an intelligent integrated service robot for a 4S shop and a system thereof. The intelligent integrated service robot for the 4S shop comprises a shell, a running frame fixed tothe bottom of the shell and a display screen; a mechanical arm used for serving tea and a sensing mechanism and a voice mechanism which are distributed in the middle of the shell are installed on thetwo sides of the top of the shell; and a movement mechanism for achieving moving and a vision and laser sensing mechanism are installed on the running frame. The intelligent integrated service robotfor the 4S shop has the beneficial effects that on the aspect of greeting and reception, daily passenger flow information can be accurately counted and analyzed, the customer category can be quickly and precisely recognized on the basis of a facial recognition technology, different reception modes are given for new customers and old customers, and the customer experience is improved; on the aspectof tea service, the quality of the 4S shop is improved through a novel service mode; on the aspect of business consulting, the problems generated due to the uneven level of the professional quality of sales consultants are avoided, the service quality is guaranteed, and people prefer to trust machines; and on the aspect of security and patrol, the patrol quality can be guaranteed, and the dangerousness of security personnel can be significantly reduced when dangerous cases occur.

Description

technical field [0001] The invention relates to a service robot, in particular to a 4S store intelligent comprehensive service robot and a system thereof. Background technique [0002] As the research and practice of robotics continues to deepen, many companies have put forward many urgent needs for the application of service robots, especially in recent years. Artificial intelligence, etc.) have also developed rapidly, and the core robot industry is gradually expanding from traditional assembly fields such as industrial manufacturing (such as automobile assembly, electrical appliances, etc.) to many new service-oriented application fields such as intelligent human-computer interaction. At present, service robots have been used in education, banking, hotels, medical care, airports, taxation and other fields, but there is a blank in the automotive 4S shop service industry. [0003] Automobile 4S stores are now manually operated in the four major business areas of welcome rec...

AI Technical Summary

Problems solved by technology

Disadvantages: Special personnel are required to operate, and the passenger flow information counted by the welcome personnel is inaccurate. For example, repeated customers entering the store and manual errors will introduce errors

Disadvantages: Special personnel are required to operate, and labor costs increase

Disadvantages: In all links of car sales, sales consultant services are required, which is labor-intensive; the quality of sales consultants is uneven, and the service quality cannot be guaranteed; excessive marketing leads to increased distrust of sales staff by customers, and there is a psychological resistance

Disadvantages: Patrol behavior cannot be supervised, the quality of patrol cannot be guaranteed, and the safety of security personnel may be endangered in case of danger

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