Intelligent integrated service robot for 4S shop and system thereof

A comprehensive service and robot technology, applied in the field of service robots, can solve problems such as increased distrust of sales staff, uneven quality of sales consultants, inaccurate customer flow information, etc., to avoid distrust problems and improve the quality of 4S stores , Guarantee the effect of service quality

Inactive Publication Date: 2019-08-13
汤佳利
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Disadvantages: Special personnel are required to operate, and the passenger flow information counted by the welcome personnel is inaccurate. For example, repeated customers entering the store and manual errors will introduce errors
Disadvantages: Special personnel are required to operate, and labor costs increase
Disadvantages: In all links of car sales, sales consultant services are required, which is labor-intensive; the quality of sales consultants is uneven, and the service quality cannot be guaranteed; excessive marketing leads to increased distrust of sales staff by customers, and there is a psychological resistance
Disadvantages: Patrol behavior cannot be supervised, the quality of patrol cannot be guaranteed, and the safety of security personnel may be endangered in case of danger

Method used

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  • Intelligent integrated service robot for 4S shop and system thereof
  • Intelligent integrated service robot for 4S shop and system thereof
  • Intelligent integrated service robot for 4S shop and system thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0039] see figure 1 , an intelligent comprehensive service robot for a 4S store, comprising a housing 1, a running frame 3 fixed at the bottom of the housing 1 and a display screen 2, mechanical arms 11 for serving tea are installed on both sides of the top of the housing 1, and distributed in The induction mechanism 12 and the voice mechanism 13 in the middle of the housing 1 , the movement mechanism 31 for moving, and the vision and laser perception mechanism 32 are installed on the running frame 3 .

[0040] The sensing mechanism 12 and the voice mechanism 13 are connected to the central control mainboard inside the housing 1 through wires, and transmit images, ultrasonic positioning data, and infrared data to the central control mainboard, providing operating system support for the software system and easy access to sensor data.

[0041] The visual and laser perception mechanism 32 and the motion mechanism 31 are connected to the main control board inside the casing 1 thro...

Embodiment 2

[0056] The motor control drive is running in the system, and the robot can perform a series of basic movements such as going straight, turning, and retreating according to the instructions, which is the basis for realizing more complex autonomous movements.

[0057] Driven by lidar, it can read the point cloud data of the lidar sensor in real time, and the map of obstacles in the point cloud data environment is very accurate, providing data support for creating a map of the environment.

[0058] The navigation node mainly implements the basic navigation algorithm, which can control the robot's action according to the given starting point and the planned path, and provides the basic service interface of navigation for the realization of the business logic of the upper layer.

[0059] The path planning node mainly realizes the basic function of static path planning. Given the map and starting point of the environment, it can correctly plan a feasible route.

Embodiment 3

[0061] see Figure 5 , the basic functional design of the software system, mainly includes four modules: autonomous motion module, voice interaction module, customer detection module, and multi-machine collaborative control module. , providing four basic motion services of robot autonomous map construction, autonomous obstacle avoidance navigation, fixed control, and state monitoring.

[0062] In autonomous map construction, through data interaction with the chassis, the laser point cloud data of the lidar sensor can be obtained in real time, and the input point cloud data can be used as input to incrementally build the environmental map through the laser SLAM algorithm of gmapping, and can According to the created environment map, simple path planning is carried out. By interacting with the control commands of the chassis, the robot is controlled to move according to the planned path and explore the unfamiliar environment, so as to create a map of the entire environment. Fin...

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Abstract

The invention discloses an intelligent integrated service robot for a 4S shop and a system thereof. The intelligent integrated service robot for the 4S shop comprises a shell, a running frame fixed tothe bottom of the shell and a display screen; a mechanical arm used for serving tea and a sensing mechanism and a voice mechanism which are distributed in the middle of the shell are installed on thetwo sides of the top of the shell; and a movement mechanism for achieving moving and a vision and laser sensing mechanism are installed on the running frame. The intelligent integrated service robotfor the 4S shop has the beneficial effects that on the aspect of greeting and reception, daily passenger flow information can be accurately counted and analyzed, the customer category can be quickly and precisely recognized on the basis of a facial recognition technology, different reception modes are given for new customers and old customers, and the customer experience is improved; on the aspectof tea service, the quality of the 4S shop is improved through a novel service mode; on the aspect of business consulting, the problems generated due to the uneven level of the professional quality of sales consultants are avoided, the service quality is guaranteed, and people prefer to trust machines; and on the aspect of security and patrol, the patrol quality can be guaranteed, and the dangerousness of security personnel can be significantly reduced when dangerous cases occur.

Description

technical field [0001] The invention relates to a service robot, in particular to a 4S store intelligent comprehensive service robot and a system thereof. Background technique [0002] As the research and practice of robotics continues to deepen, many companies have put forward many urgent needs for the application of service robots, especially in recent years. Artificial intelligence, etc.) have also developed rapidly, and the core robot industry is gradually expanding from traditional assembly fields such as industrial manufacturing (such as automobile assembly, electrical appliances, etc.) to many new service-oriented application fields such as intelligent human-computer interaction. At present, service robots have been used in education, banking, hotels, medical care, airports, taxation and other fields, but there is a blank in the automotive 4S shop service industry. [0003] Automobile 4S stores are now manually operated in the four major business areas of welcome rec...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): B25J11/00B25J5/00B25J13/08
CPCB25J11/0005B25J13/08B25J5/007
Inventor 李盼盼李富杨硕刘影俊陈大平汤俊杰汤佳利
Owner 汤佳利
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