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Speech support system based on seat speech

A technology that supports systems and seat voices, applied in biological neural network models, instruments, electrical digital data processing, etc., can solve the problems of increasing human resource costs, inability of agents to provide speech support, low efficiency, etc., and achieve speech skills Improved effect

Active Publication Date: 2020-07-31
FUDAN UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this method will not only increase the cost of human resources, but is also very inefficient, that is, it cannot judge the speaking ability of the agent in a timely and comprehensive manner, nor can it improve the speaking ability of the agent in a targeted manner, let alone Provide technical support for agents

Method used

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  • Speech support system based on seat speech
  • Speech support system based on seat speech
  • Speech support system based on seat speech

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Embodiment Construction

[0025] In order to make the technical means, creative features, goals and effects of the present invention easy to understand, the following will describe the multi-view learning-based agent voice-based speech support system of the present invention in detail in conjunction with the embodiments and accompanying drawings.

[0026]

[0027] figure 1 It is a structural block diagram of the speech support system based on agent voice in the embodiment of the present invention.

[0028] Such as figure 1 As shown, the speech support system 100 based on agent voice has an analysis server 101 , a plurality of agent terminals 102 and a communication network 103 .

[0029] Among them, the agent terminals 102 are held by the agent personnel with their own personnel identification information, and are used to allow the agent personnel to perform agent work including call answering, connection consultation and other agent calls through the agent terminals 102 . The analysis server 101 i...

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PUM

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Abstract

The invention provides a speech support system based on seat voice, and the system is characterized in that the system comprises a plurality of seat terminals which are held by a seat person; and an analysis server, wherein the seat terminal is provided with a voice acquisition part used for acquiring seat voice when a seat person performs a seat call, and the analysis server is provided with a verbal skill label prediction part used for predicting the seat voice based on a preset verbal skill prediction model and outputting a verbal skill label corresponding to the seat voice and the confidence coefficient of the seat voice; the voice sample classification part is used for classifying the seat voice according to the verbal skill label and forming a plurality of voice sample sets; a sampleacquisition unit that acquires representative samples from each of the speech sample sets; the corpus extraction forming part is used for performing corpus extraction on the representative sample toform a corpus; the verbal skill word and sentence acquisition part is used for traversing the corpus and acquiring verbal skill words and sentences; and the verbal skill support library storage part forms a verbal skill support library according to the verbal skill words and sentences.

Description

technical field [0001] The invention belongs to the field of speech recognition, in particular to a speech support system based on seat speech. Background technique [0002] The (intelligent) agent-based voice marketing model is becoming more and more popular, and has achieved good sales results for products and services. One of the advantages of the agent-based sales model is that after grasping (potential) customer information, it will take the initiative to attack, so it has greatly explored and utilized customer resources. Therefore, in some agent positions such as call centers and telephone customer service, many agents often provide customers with call and answer services, so as to provide customers with services such as product introduction, consultation, and after-sales return visits. [0003] After a list of potential customers is given, whether the agent can successfully attract customers to place an order / in-store experience depends largely on the quality of the ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/35G06F16/335G06F16/33G06N3/04G06N3/08
CPCG06F16/3329G06F16/35G06F16/335G06F16/3346G06N3/08G06N3/044G06N3/045
Inventor 卢向华陈刚
Owner FUDAN UNIV