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Intelligent response method and device, equipment and storage medium

A technology of intelligent answering and answering sentences, applied in the computer field, can solve the problems of poor user experience, single dialogue ability, low intelligent answering efficiency, etc., and achieve the effect of improving efficiency and accuracy and improving user experience.

Active Publication Date: 2020-09-01
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, most of the multi-round dialogue systems have a relatively simple dialogue ability, and basically complete the dialogue interaction according to the preset process
However, the user's expression is very free. If the entity cannot be uniquely confirmed based on the content expressed by the user, the response system can only repeat the previous round of replies or indicate that the system does not understand, resulting in incorrect understanding of the user's input sentence, and the efficiency of intelligent response is low. , poor user experience

Method used

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  • Intelligent response method and device, equipment and storage medium
  • Intelligent response method and device, equipment and storage medium
  • Intelligent response method and device, equipment and storage medium

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Embodiment Construction

[0031] Exemplary embodiments of the present application are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present application to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the application. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0032] figure 1 It is a schematic flow chart of an intelligent answering method provided according to the embodiment of this application. This embodiment is used in the case of an intelligent dialogue with a customer. The method can be executed by an intelligent answering device, which can use software and / or hardware and can be integrated into electronic devices wi...

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Abstract

The invention discloses an intelligent response method and device, equipment and a storage medium, and relates to the technical field of artificial intelligence and the field of cloud computing. According to the specific implementation scheme, the method comprises the steps of obtaining a current to-be-responded statement, and determining a current to-be-collected entity corresponding to an intention of the current to-be-responded statement; if determining that a preset entity clarification condition is met according to a current to-be-answered statement, obtaining an entity clarification statement corresponding to the current to-be-collected entity; wherein the entity clarification statement is used for clarifying the entity value of the current to-be-collected entity and outputting the entity clarified statement as a reply statement of the current to-be-answered statement. Through clarified reply to the current to-be-responded statement, automatic reply to the user request is realized, and the efficiency and accuracy of intelligent reply are improved.

Description

technical field [0001] The embodiments of the present application relate to computer technology, in particular to the field of artificial intelligence technology and cloud computing, and in particular to an intelligent response method, device, device and storage medium. Background technique [0002] With the development of natural language technology, multi-round dialogue technology is increasingly used in scenarios such as intelligent customer service and intelligent outbound calls, which greatly reduces the cost of enterprises while improving service efficiency. [0003] At present, most of the multi-round dialogue systems have a relatively single dialogue ability, and basically complete the dialogue interaction according to the preset process. However, the user's expression is very free. If the entity cannot be uniquely confirmed based on the content expressed by the user, the response system can only repeat the previous round of replies or indicate that the system does n...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F40/289G06F40/295
CPCG06F16/3329G06F40/289G06F40/295Y02D10/00G06F16/3344G06F40/30
Inventor 赵筱军何谐罗雪峰范良煌白常福
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD