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An intelligent voice system and method for IT monitoring operation and maintenance

An intelligent voice, operation and maintenance technology, applied in voice analysis, voice recognition, transmission system, etc., can solve the problems of low efficiency, time-consuming and laborious, no fault warning, etc., and achieve the effect of accurate operation and maintenance

Active Publication Date: 2022-04-22
BEIJING JINGYI QIANGYUAN TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, the mainstream monitoring operation and maintenance system in the market has various alarm methods such as SMS alarm, email alarm, and web screen display alarm. The operation and maintenance personnel need to pay attention to mobile phones, emails, computer screens or projection screens from time to time. The situation that the alarm information cannot be obtained in time
[0004] Due to the relatively noisy IT room facilities, operation and maintenance personnel usually work in an office environment far away from equipment. When it is necessary to remotely operate equipment or query equipment information such as alarm records and equipment status, it is necessary Switching operations between interfaces is time-consuming and laborious, and the efficiency is low
[0005] In addition, most of the current mainstream monitoring and maintenance systems in the market do not have the function of fault warning, and there is no way to warn users before a fault is about to occur, so that users can take timely and pre-emptive measures to avoid the occurrence of faults and ensure the stable operation of the business

Method used

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  • An intelligent voice system and method for IT monitoring operation and maintenance
  • An intelligent voice system and method for IT monitoring operation and maintenance
  • An intelligent voice system and method for IT monitoring operation and maintenance

Examples

Experimental program
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Effect test

Embodiment 1

[0073] This embodiment is an intelligent voice system for IT monitoring operation and maintenance, such as figure 1 shown.

[0074] This embodiment involves related information query in the field of IT monitoring operation and maintenance, operations related to equipment and its monitoring items and alarms, regular inspections, and user intent sets for advanced operations such as network management, file system, storage management, bandwidth limitation, and backup. . The device type library includes windows machines, Linux machines, network switches, servers, workstations and storage devices, virtual machines and hyper-converged platforms, etc. The monitoring item library includes CPU, memory, disk utilization and temperature, power supply and fan status, computer room temperature and humidity, UPS status, file system, logical volume, shared and network card status, etc. The alarm level library includes information level, warning level, error level, emergency level and disas...

Embodiment 2

[0101] This embodiment is an intelligent voice prompt method for IT monitoring operation and maintenance using the system disclosed in claim 1 .

[0102] The method described in this embodiment has three basic processes: alarm and processing process, fault early warning training process, and fault prediction process. The three processes are carried out at the same time. model, while continuously predicting failures.

[0103] The operation process of the alarm and processing process is roughly as follows: when the device sends a fault or abnormality, a fault alarm message will be generated and written into the alarm information table related to the database, and the intelligent monitoring operation and maintenance platform will regularly poll the alarm information table, And push all unsent alarm messages to connected clients who subscribe to related messages through the first private protocol. The first private protocol is a publish / subscribe protocol involving a server and a...

Embodiment 3

[0175] This embodiment is an improvement of the second embodiment, and is a refinement of the fault prediction model in the second embodiment. The fault prediction model described in this embodiment is that the degree of concern of the user is the combination of the importance of the monitoring item and the time weight of the historical operation, and the time weight of the historical operation follows the Ebbinghaus forgetting curve. The model is established as follows:

[0176]

[0177]

[0178] Among them, G i Score the user's concern for a monitoring item, Zi is the importance of the monitoring item, usually determined according to the alarm level of the monitoring item and user settings, Q i is the time weight value calculated following the forgetting curve, T is the maximum duration period of the reference historical data (in hours), t i is the time gap between the time of the historical data point and the current time (rounded up in hours), and λ is the forgettin...

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Abstract

The present invention relates to an intelligent voice system and method for IT monitoring operation and maintenance, comprising: an intelligent monitoring operation and maintenance platform sequentially connected to monitored equipment, a monitoring operation and maintenance APP, and an intention APP; the monitoring operation and maintenance APP includes: a message receiving module , Logic processing module, UI display module, fault prediction module, monitoring operation and maintenance intention library, equipment type library and alarm level library, intention APP includes: voice broadcast module, voice recognition module. The present invention plans and trains a monitoring operation and maintenance intention library to identify the operation and maintenance personnel's voice related to operation and maintenance, extract useful operation and maintenance information, and form operation and maintenance instructions to remotely monitor and maintain the monitored equipment. At the same time, through training Predict common faults and compare them with other similar equipment to predict the faults of this equipment, and propose fault points to the operation and maintenance personnel according to their professional situation and monitoring habits, so as to realize the personalized operation and maintenance and key reminders.

Description

technical field [0001] The invention relates to an intelligent voice system and method for IT monitoring operation and maintenance, is an electronic digital computing system and method, and is a system and method for monitoring the running state of software. Background technique [0002] With the active promotion of informatization construction in all walks of life, IT systems and their hardware devices have increasingly become the infrastructure and key factors for stable business operations. In order to ensure the normal operation of IT resources such as networks, servers, and databases, operation and maintenance personnel need to maintain them from time to time, especially when abnormalities occur, it is particularly important to receive alarms in time and quickly locate, diagnose, and repair abnormalities . [0003] At present, the mainstream monitoring operation and maintenance system in the market has various alarm methods such as SMS alarm, email alarm, and web scree...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L41/0631H04L41/0677G10L15/22G10L15/26G10L15/28G10L15/30G06F11/30G06F11/32
CPCH04L41/0631H04L41/0677G10L15/22G10L15/26G10L15/28G10L15/30G06F11/302G06F11/3058G06F11/3024G06F11/3037G06F11/327G10L2015/223
Inventor 马永刚徐荣波黄贤强张广东张思昊赵子兰
Owner BEIJING JINGYI QIANGYUAN TECH
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