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Information work order processing method and device, equipment and storage medium

A processing method and work order technology, which are applied in the fields of devices, electronic equipment and readable storage media, and consultation work order processing methods, and can solve problems such as overtime in the processing of consultation work orders, accumulation of consultation work orders, and difficulty in handling. , to achieve the effect of improving the timely processing rate

Pending Publication Date: 2022-03-15
PING AN BANK CO LTD
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, the common method of detecting whether the complaint work order is processed in time is usually that the processing personnel process the consultation work order in the order of generation time, which may easily cause some difficult-to-handle consultation work orders to accumulate, resulting in subsequent consultation work orders. processing timeout

Method used

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  • Information work order processing method and device, equipment and storage medium
  • Information work order processing method and device, equipment and storage medium
  • Information work order processing method and device, equipment and storage medium

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Embodiment Construction

[0060] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0061]An embodiment of the present invention provides a method for processing a complaint work order. The subject of execution of the method for processing a complaint work order includes, but is not limited to, at least one of electronic devices such as a server and a terminal that can be configured to execute the method provided by the embodiment of the present application. In other words, the method for processing a complaint work order can be executed by software or hardware installed on a terminal device or a server device, and the software can be a block chain platform. The server may include an independent server, or may include cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, c...

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Abstract

The invention relates to the field of artificial intelligence, and discloses a query work order processing method, which comprises the following steps: obtaining the generation time of a query work order, extracting a keyword of the query work order, judging the type of the query work order according to the keyword, carrying out semantic analysis on the query work order by utilizing a semantic analysis model, and obtaining the query work order. Determining the priority level of the information work order according to the generation time, the type and the priority level, determining the theoretical acceptance time of the information work order according to the generation time, the type and the priority level, and obtaining the processing time of a historical information work order with the same type as the information work order; the method comprises the steps of obtaining the processing time of a historical information work order, calculating the estimated processing time length of the information work order according to the processing time of the historical information work order, calculating the latest acceptance time of the information work order according to the theoretical acceptance time and the estimated processing time length, and executing work order processing reminding according to the latest acceptance time. The invention further provides a information work order processing device, equipment and a storage medium. According to the invention, the processing timeliness rate of the information work order can be improved.

Description

technical field [0001] The present invention relates to the field of artificial intelligence, and in particular to a method, device, electronic equipment and readable storage medium for processing a complaint work order. Background technique [0002] The consultation work order refers to the work order for consulting or complaining to the enterprise, such as the work order for the bank to complain about the bad attitude of the business staff. At present, the common method of detecting whether the complaint work order is processed in time is usually that the processing personnel process the consultation work order in the order of generation time, which may easily cause some difficult-to-handle consultation work orders to accumulate, resulting in subsequent consultation work orders. Processing timed out. Contents of the invention [0003] The invention provides a method, device, electronic equipment and computer-readable storage medium for processing a complaint work order,...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/38G06F40/242G06F40/30G06K9/62G06N3/04G06N3/08
CPCG06F16/3334G06F16/38G06F40/242G06F40/30G06N3/08G06N3/047G06F18/241G06F18/2415
Inventor 肖洋
Owner PING AN BANK CO LTD
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