Information work order processing method and device, equipment and storage medium

Abstract

The invention relates to the field of artificial intelligence, and discloses a query work order processing method, which comprises the following steps: obtaining the generation time of a query work order, extracting a keyword of the query work order, judging the type of the query work order according to the keyword, carrying out semantic analysis on the query work order by utilizing a semantic analysis model, and obtaining the query work order. Determining the priority level of the information work order according to the generation time, the type and the priority level, determining the theoretical acceptance time of the information work order according to the generation time, the type and the priority level, and obtaining the processing time of a historical information work order with the same type as the information work order; the method comprises the steps of obtaining the processing time of a historical information work order, calculating the estimated processing time length of the information work order according to the processing time of the historical information work order, calculating the latest acceptance time of the information work order according to the theoretical acceptance time and the estimated processing time length, and executing work order processing reminding according to the latest acceptance time. The invention further provides a information work order processing device, equipment and a storage medium. According to the invention, the processing timeliness rate of the information work order can be improved.

Description

technical field [0001] The present invention relates to the field of artificial intelligence, and in particular to a method, device, electronic equipment and readable storage medium for processing a complaint work order. Background technique [0002] The consultation work order refers to the work order for consulting or complaining to the enterprise, such as the work order for the bank to complain about the bad attitude of the business staff. At present, the common method of detecting whether the complaint work order is processed in time is usually that the processing personnel process the consultation work order in the order of generation time, which may easily cause some difficult-to-handle consultation work orders to accumulate, resulting in subsequent consultation work orders. Processing timed out. Contents of the invention [0003] The invention provides a method, device, electronic equipment and computer-readable storage medium for processing a complaint work order,...

AI Technical Summary

Problems solved by technology

At present, the common method of detecting whether the complaint work order is processed in time is usually that the processing personnel process the consultation work order in the order of generation time, which may easily cause some difficult-to-handle consultation work orders to accumulate, resulting in subsequent consultation work orders. processing timeout

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