Voice processing method and system based on full-duplex communication protocol, and computer equipment

A voice processing and communication protocol technology, applied in voice analysis, voice recognition, instruments, etc., can solve the problems of users' poor dialogue experience, inability to effectively deal with interrupts or interrupt users, and reduce user satisfaction, so as to achieve the goal of improving speed Effect

Pending Publication Date: 2022-06-07
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
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Problems solved by technology

However, in the voice interactive customer service system of the related technology, the customer service robot usually responds to the user after speaking a complete sentence. The problem of disconnecting users and bringing users a poor dialogue experience
In addition, the length

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  • Voice processing method and system based on full-duplex communication protocol, and computer equipment
  • Voice processing method and system based on full-duplex communication protocol, and computer equipment
  • Voice processing method and system based on full-duplex communication protocol, and computer equipment

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Embodiment Construction

[0049] In order to make the objectives, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present invention, but not to limit the present invention.

[0050] It should be noted that although the functional modules are divided in the schematic diagram of the device, and the logical sequence is shown in the flowchart, in some cases, the modules may be divided differently from the device, or executed in the order in the flowchart. steps shown or described. The terms "first", "second" and the like in the specification, claims or the above drawings are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. Furthermore, the terms "comprising" or "having" and any variations thereof are intended...

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PUM

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Abstract

The invention provides a voice processing method and system based on a full-duplex communication protocol, and computer equipment. The voice processing method comprises the following steps: receiving first audio information of a user and converting the first audio information into multiple pieces of first text information; performing marking point service on the first text information to obtain second text information; multiple pieces of second text information are transmitted in multiple rounds, the second text information carries key information and punctuation information of the current round, and the key information comprises the current round number and request service delay time; determining first waiting time of a reply user according to the punctuation information and the request service delay time; matching the second text information with a preset intention library to obtain reply information of the current round; comparing the current round number with a preset reply round number to obtain a comparison result, and replying the user according to the comparison result, the reply information and the first waiting time, or canceling reply to the user according to the comparison result and the reply information; the dialogue experience of the user can be effectively improved, and then the user satisfaction is improved.

Description

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Claims

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Application Information

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Owner PING AN TECH (SHENZHEN) CO LTD
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