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Setting method and device for intelligent voice information bridge

A technology of intelligent voice and voice information, applied in the direction of voice input/output, special data processing applications, instruments, etc., can solve the problems of lack of service content and the caller providing personalized services, etc.

Inactive Publication Date: 2005-04-20
孙智峰
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0022] The call center gets rid of the limitation of the counter in terms of distance, but obviously not in terms of service content, because it does not provide personalized services for callers, and its agent settings are generally within the enterprise, connected through internal lines
[0023] There is no setting method and device for intelligent voice information bridge, that is, the emergence of intelligent voice information exchange and transmission management technology, which can make full use of telephone and public switched network (PSTN) to provide voice information service demanders and voice information services Strategic bridging between providers

Method used

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  • Setting method and device for intelligent voice information bridge
  • Setting method and device for intelligent voice information bridge
  • Setting method and device for intelligent voice information bridge

Examples

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Embodiment Construction

[0084] figure 1 The structure is a computer telephony integration (CTI) solution based on a PC microcomputer. Computer telephony integration (CTI) is actually realized through a CTI board supported by a PC. Typical CTI board models are SHT-16A-CT / PCI (16-channel Analog line PCI bus voice card), SHD-60A-CT / PCI / SS1 (SS7 / ISDN) (PCI bus high-density digital trunk voice card), D321 / 641 PCI--Digital Signaling One (ISDN PRI) digital Relay voice card, SHI-8A-IP / PCI (PCI bus IP telephone voice card), etc. These boards currently support up to 64 channels. Each computer can achieve 480 channel communication capabilities by inserting multiple cards. Each channel can be dialed in and dialed out, and the online channels can be bridged through software control. .

[0085] The combination of CTIs supported by multiple PCs in the figure can support a considerable number of voice information bridges, all of which are connected to the PSTN and share the management database. Local information ...

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Abstract

A designing method for intelligent phonetic information bridge designs a program taking the telephone phones as the media and using keys of DTMF identified caller of a phone for operating the IVR system on a platform of CTI system, ACD system, IVR, MDB and an aCC systems controlled by computer and connected by PSTN to determine the calling one identity by verification and presents corresponding phone hint by finding designed situation of said calling one personality in MDB to let the calling one select concrete information service items by phone dual voice multi-frequency key to find out the information provider providing related information service and waiting for access to select one bit or multiple bits( telephone conference) according to the route strategy and connect bridges of call in-and-out to exchange information.

Description

1. Technical field [0001] The invention relates to a setting method and device of an intelligent voice information bridge, and is also an intelligent management technology of voice information exchange and transmission. 2. Background technology [0002] ◆Interpersonal information exchange and discussion [0003] There are many ways to exchange information between people, but they are all realized through human senses. Interpersonal voice information communication is an important information communication channel realized through people's mouth and ears. The mouth is the sender of information, and the ear is the receiver of information. Information obtained from speech undoubtedly accounts for a large part of the total amount of information obtained. [0004] There are basically three purposes of voice information exchange between people: inquiry, notification, and discussion. [0005] Inquiry The communication subject obtains information an...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F3/16G06F17/30
Inventor 孙智峰
Owner 孙智峰
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