Method and equipment for implementing automatic customer service through human-machine interaction technology

A human-computer interaction and customer service technology, applied in the field of intelligent automatic customer service, can solve the problems of user growth, huge cost, insufficient product understanding, etc., and achieve the effect of reducing reinvestment and operating costs.

Active Publication Date: 2009-05-13
SHANGHAI XIAOI ROBOT TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] 2. Substantial increase in the number of users
However, upgrading and recruitment cannot completely solve the problem that customer service personnel do not know enough about the product, so some companies invest huge sums of money to purchase and implement complex systems such as knowledge management software, which in turn brings a series of huge costs

Method used

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  • Method and equipment for implementing automatic customer service through human-machine interaction technology
  • Method and equipment for implementing automatic customer service through human-machine interaction technology
  • Method and equipment for implementing automatic customer service through human-machine interaction technology

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Embodiment Construction

[0034] The present invention can be used to construct a kind of intelligent customer service equipment (as, figure 1 The shown intelligent customer service equipment 1), that is, the customer service robot system or customer service robot platform of the present invention, is used to realize the method for realizing intelligent automatic customer service provided by the first aspect of the present invention.

[0035] based on figure 1 The shown intelligent query system-user terminal network system diagram, the specific process of the method provided by the first aspect of the present invention will be introduced in detail below, figure 2 It is a flowchart of a system method for realizing intelligent automatic customer service according to the intelligent customer service equipment of the present invention.

[0036] this invention figure 1 The shown intelligent customer service device 1 has a network interface. Specifically, the network can be various networks that can reali...

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Abstract

The invention provides a method realizing automatic client service using human-computer interaction technique, and an equipment realizing the method. The method includes: receiving problem imported with nature language from the user, converting the nature language into information identified by the computer using human-computer interaction technique; outputting feedback information according withthe information identified for the computer. In addition, the invention also provides the equipment realizing the method.

Description

technical field [0001] The invention relates to computer network technology and human-computer interaction technology, in particular to a method for realizing intelligent automatic customer service through computer network technology and human-computer interaction technology and equipment for realizing the method. Background technique [0002] The customer service center characterized by automatic voice and manual service has been developed for many years in China. Businesses of all sizes, from banks and telecoms to SMEs and governments, have already started the service. Customers have gradually changed from being curious about this form of service to becoming accustomed to it. Now, for an enterprise, having a customer service center is only the minimum requirement. For its customers, the customer service center must be able to provide high-quality services. Under the new situation, the customer service center of the enterprise has encountered the following challenges: ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/50H04M3/22H04M3/493
Inventor 朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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