Method and equipment for implementing automatic customer service through human-machine interaction technology
A human-computer interaction and customer service technology, applied in the field of intelligent automatic customer service, can solve the problems of user growth, huge cost, insufficient product understanding, etc., and achieve the effect of reducing reinvestment and operating costs.
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[0034] The present invention can be used to construct a kind of intelligent customer service equipment (as, figure 1 The shown intelligent customer service equipment 1), that is, the customer service robot system or customer service robot platform of the present invention, is used to realize the method for realizing intelligent automatic customer service provided by the first aspect of the present invention.
[0035] based on figure 1 The shown intelligent query system-user terminal network system diagram, the specific process of the method provided by the first aspect of the present invention will be introduced in detail below, figure 2 It is a flowchart of a system method for realizing intelligent automatic customer service according to the intelligent customer service equipment of the present invention.
[0036] this invention figure 1 The shown intelligent customer service device 1 has a network interface. Specifically, the network can be various networks that can reali...
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