Network system based on double call centers

Abstract

The invention discloses a network system based on double call centers. A service network in the system is connected with an access network through a bearer network. The service network comprises two routers and provides network connection of double output port redundancy for the access of the bearer network. The bearer network provides network bearer channels for the service network and the access network and comprises a platform A network and a platform B network which are arranged at different geographic locations, wherein each of the platform A network and the platform B network adopts two core switches to provide physical equipment redundancy. A physical link is arranged between all equipment of the platform A network, the platform B network and the service network and is used as a third-layer link to form a ring network. The access network comprises a position center switch, wherein the position center switch realizes the network access of position personal computers (PC) and internet protocol (IP) telephones. A virtual network isolation technique is used to guarantee the security of service data streams in a call platform.

Description

technical field [0001] The invention belongs to the networking technology of call centers, in particular to a network system based on double call centers. Background technique [0002] Call center, also called customer service system, is a complete integrated information service system based on computer telephony integration (CTI) technology and integrated with enterprises. It is mainly used to deal with the requirements, questions, complaints, suggestions and consultations put forward by users to the enterprise. [0003] At present, the call center network is generally designed based on the structure of a single call platform, and all network devices are located in the same computer room. Such a network structure is relatively simple, and the network design scheme has the following defects: 1. The network system bears a single point of failure and cannot resist catastrophic failures. Such as: computer room power failure, equipment paralysis, etc. 2. There is a single poi...

AI Technical Summary

Problems solved by technology

Such a network structure is relatively simple, and the network design scheme has the following defects: 1. The network system bears a single point of failure and cannot resist catastrophic failures

2. There is a single point of failure risk in network equipment and network links

3. No complete security policy and service differentiation policy are provided

These problems have seriously affected the safety and normal use of the call center

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