Intelligent communication system

Abstract

The invention relates to an intelligent communication system comprising one or more calling systems and an interaction and data server. The calling systems consist of a plurality of phone terminals, a plurality of PC devices, an intelligent device system, a plurality of software clients operated on the PC devices and the intelligent devices, one or more gateways and one or more calling system servers. The interaction and data server is used for receiving, updating, and storing correlated communication data. The phone terminals, PC devices or the intelligent systems, software clients, gateways, and calling system servers of the calling systems are connected by phone lines and network devices; and the calling systems and the interaction and data server are connected by network devices. Therefore, the daily phone usage demand can be satisfied; all detailed correlated data generated during the phone flow are stored; the enterprise management and operation costs are reduced; the management efficiency and the staff satisfaction degree inside the enterprise are improved; various database interfaces are developed; adaptation to other hardware equipment interfaces is realized; and the application prospects are broad.

Description

technical field [0001] The invention relates to a communication system based on network communication, an intelligent communication system. Background technique [0002] At present, known network communication systems require rich experience in development and system integration, and are applied to various industries such as telecommunications, banking, insurance, hospitals, securities, civil aviation, public utilities, and manufacturing. In the process of modern business, a relatively flexible and comprehensive network call system has been gradually developed to manage the company's operations in a scientific and reasonable way. The call system is a technical means through multiple media, multiple access, intelligent processing, and humanized interaction. Government departments, enterprises and institutions in various industries provide interactive voice response systems and call center platforms. Call centers (CallCenter or CallCentre in English) are also called customer ...

AI Technical Summary

Problems solved by technology

In the current industry use environment, the call quality and use effect of the call center system used by enterprises have a lot to do with product stability. A stable and perfect call system can reasonably allocate company resources, save interaction time between departments, and contribute to the development of the company. Escort, but at present there will be terminal control instability in the call system, and there will be data loss or data loopholes in a certain link during multi-level information processing, especially now that the market economy is developing rapidly and the company's scale is diversified. Each is different and requires a humanized design that is suitable for a variety of information interaction management. This invention is an intelligent communication system that is mainly used to write a solution for the current needs of small and medium-sized enterprises for call centers.

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