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Data processing method and device

A technology for data processing and data input, applied in the computer field, can solve the problem of inability to effectively determine the degree of customer expectations, achieve the effect of automatic evaluation, improve evaluation efficiency, and avoid excessive consumption

Pending Publication Date: 2021-06-29
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] However, when the number of customers is large and the number of technical personnel is insufficient, the existing technology cannot effectively determine the customer's expectation for a certain business through the branch robot

Method used

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  • Data processing method and device
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Embodiment Construction

[0059] Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present invention are shown in the drawings, it should be understood that the invention may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present invention and to fully convey the scope of the present invention to those skilled in the art.

[0060] Such as figure 1 As shown, this embodiment proposes the first data processing method, which may include the following steps:

[0061] S101. Obtain target information of at least one customer, where the target information includes identity information and transaction information;

[0062] Among them, the identity information may include the customer's name, ID number, age and occupation.

[0063] Among them, the transaction information ...

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Abstract

The invention discloses a data processing method and device, and the method comprises the steps of obtaining the target information of at least one customer, wherein the target information comprises the identity information and the transaction information; determining at least one piece of input data, wherein each piece of input data comprises a target candidate business and the target information of one customer, inputting the input data into a trained business quantitative evaluation model, wherein the business quantitative evaluation model is used for quantitatively evaluating the expectation degree of the customer for handling candidate businesses through a website robot, and obtaining the business evaluation scores output by the business quantitative evaluation model for the input data; and determining a sum value obtained by adding the service evaluation scores as a final effective score corresponding to the target candidate service. According to the present invention, the expectation degree of the customer for handling the target candidate service through the website robot can be quantitatively evaluated, the automatic evaluation is effectively realized, the excessive consumption of human resources caused by a manual evaluation mode is avoided, and the evaluation efficiency is effectively improved.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a data processing method and device. Background technique [0002] With the improvement of intelligent science and technology, banks continue to expand the deployment and application of branch robots. [0003] A branch robot can be a business processing device deployed at a bank branch. It can handle business requests from customers and solve customer needs on the basis of chatting with customers and assisting in answering customer questions. Among them, outlets need to handle many types of business, and outlet robots cannot fully cover all businesses due to limited processing resources. [0004] At present, technicians can collect and count the services that customers expect through branch robots, and arrange branch robots to learn corresponding businesses according to the statistical results, so that branch robots can have the ability to handle corresponding business...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/02G06Q10/06G06Q30/00G06N3/08
CPCG06Q40/02G06Q10/06393G06Q30/01G06N3/08
Inventor 宋雨程璐杨晓明赵辉
Owner BANK OF CHINA
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