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Abnormality processing method and device based on RPA and AI, equipment and medium

An exception handling and exception technology, applied in the field of system operation and maintenance, can solve problems such as time-consuming, laborious and inefficient, and achieve the effect of improving efficiency and user experience

Pending Publication Date: 2021-11-19
BEIJING LAIYE NETWORK TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The embodiment of the present invention provides an exception handling method, device, equipment, and medium based on RPA and AI to overcome the time-consuming, laborious and inefficient problems of manual exception handling

Method used

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  • Abnormality processing method and device based on RPA and AI, equipment and medium
  • Abnormality processing method and device based on RPA and AI, equipment and medium
  • Abnormality processing method and device based on RPA and AI, equipment and medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0082] figure 2 It is a flow chart of the RPA and AI-based exception handling method provided in Embodiment 1 of the present invention. The method is executed based on the RPA and AI exception handling device, and the device can be realized by software and / or hardware. The method provided in this embodiment can be applied to an automation service platform, such as UiBot, which is a platform that can provide AI capabilities for RPA robots. Such as figure 2 As shown, the method includes:

[0083] S110. Monitor whether an object to be monitored with an established connection is abnormal; the object to be monitored includes a server device and / or an application service.

[0084] In this embodiment, the RPA robot can continuously monitor server devices and / or application services that need to be monitored. For example, a time interval can be set, such as 1 millisecond, 3 milliseconds, 5 milliseconds, etc., to monitor periodically. The foregoing time interval may be adjusted a...

Embodiment 2

[0105] image 3 It is a flow chart of the RPA and AI-based exception handling method provided by Embodiment 2 of the present invention. This embodiment is the specific operation process for the RPA robot to retrieve the abnormal response processing plan corresponding to the current operation and maintenance work order in the pre-established knowledge base. ,Such as image 3 As shown, the method includes:

[0106] S310. Extract keyword information in the current operation and maintenance work order.

[0107] In an implementation manner, the RPA robot may extract keywords in the description information of the abnormal log included in the current operation and maintenance work order, and use them as keyword information in the current operation and maintenance work order. Among them, the keyword extraction can be carried out by using the semantic recognition method in NLP.

[0108] S320. Determine the importance level of the current operation and maintenance work order accordin...

Embodiment 3

[0116] Figure 4 It is a structural block diagram of an RPA and AI-based exception handling device provided in Embodiment 3 of the present invention, as shown in Figure 4 As shown, the device includes: an abnormality monitoring module 410, a work order creation module 420 and an abnormality repairing module 430; wherein,

[0117] An abnormality monitoring module 410, configured to monitor whether there is an abnormality in an object to be monitored with an established connection; the object to be monitored includes server equipment and / or application services;

[0118] The work order creation module 420 is configured to create a current operation and maintenance work order corresponding to the abnormality when it is detected that the object to be monitored is abnormal; the current operation and maintenance work order includes at least exception log description information;

[0119] The abnormal repair module 430 is used to retrieve the abnormal response processing plan corre...

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Abstract

The embodiment of the invention discloses an abnormality processing method and device based on RPA (Robotic Process Automation) and AI (Artificial Intelligence), equipment and a medium. The method comprises the following steps: monitoring whether a connected to-be-monitored object is abnormal or not, wherein the to-be-monitored object comprises server equipment and / or application service; when it is monitored that the to-be-monitored object is abnormal, creating a current operation and maintenance work order corresponding to the abnormality, wherein the current operation and maintenance work order at least comprises abnormal log description information; searching an abnormality response processing scheme corresponding to the current operation and maintenance work order in a pre-established knowledge base, and sending the searched abnormality response processing scheme to an RPA digital employee for abnormality repair, wherein historical abnormal log description information and corresponding abnormal response processing schemes are stored in the knowledge base. By adopting the technical scheme, the abnormality processing efficiency can be improved.

Description

technical field [0001] The embodiment of the present invention relates to the technical field of system operation and maintenance, and specifically relates to an RPA- and AI-based exception handling method, device, equipment, and medium. Background technique [0002] RPA (Robotic Process Automation, Robotic Process Automation) simulates human operations on computers through specific "robot software", and automatically executes process tasks according to rules. [0003] AI (Artificial Intelligence) is a new technical science that studies and develops theories, methods, technologies and application systems for simulating, extending and expanding human intelligence. [0004] RPA has unique advantages: low-code, non-intrusive. Low-code means that RPA can be operated without a high IT level, and business personnel who do not understand programming can also develop processes; non-intrusive means that RPA can simulate human operations without opening interfaces with software syste...

Claims

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Application Information

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IPC IPC(8): G06F11/07G06F16/33G06F16/35G06N5/02G06Q10/06G06Q10/00
CPCG06F11/0793G06F11/0751G06F16/334G06F16/353G06N5/022G06Q10/06311G06Q10/20
Inventor 程飞汪冠春胡一川褚瑞李玮
Owner BEIJING LAIYE NETWORK TECH CO LTD
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