Consultation service method and system and storage medium

Abstract

The invention discloses a consultation service method and system and a storage medium, relates to the technical field of artificial intelligence, and can accurately identify user statement semantics, feed back corresponding question and answer statements to a user and complete psychological consultation service for the user based on the artificial intelligence technology. The method comprises the following steps: constructing a corpus, wherein the corpus comprises a plurality of statements and intention categories corresponding to the statements; obtaining a current statement input by a user, and traversing and calculating a similarity value between the current statement after vectorization processing and each statement; and identifying an intention category corresponding to the current statement based on the similarity value, and extracting a corpus corresponding to the intention category from the corpus as a reply to the current statement. The system applies the method provided by the scheme.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, and in particular, to a consulting service method, system and storage medium. Background technique [0002] In recent years, with the rapid economic development, people's quality of life has been continuously improved. But at the same time, soaring prices have led to an increase in people's living costs. More and more young people are suffering from long-term stress of life and work. Negative emotions such as anxiety and depression are not uncommon among middle-aged people. However, most people do not know how to find a reasonable outlet for themselves. Due to the long-standing prejudice against psychological counseling from the public's perspective, very few people are willing to seek professional help from psychological counseling when they are deeply troubled. People who can correctly recognize the importance of psychological counseling will also be discouraged by the high pri...

AI Technical Summary

Problems solved by technology

However, the existing semi-manual intervention robot psychological counseling methods on the market still rely heavily on manpower in essence. At present, the psychological counseling industry in my country continues to show a state of short supply. Machine costs are generally more and more expensive

The psychological robot products launched by some other companies try to use a fully automated method to allow the robot to perform psychological counseling work independently. However, in terms of design concept, the robot is more guiding, the interaction method is relatively rigid, and it has a strong educational and popular science meaning. It deviates from the concept that visitors have more initiative in psychological counseling, and at the same time, the user experience is poor, which reduces the user's motivation to seek help to a certain extent

[0004] In addition, in traditional psychological counseling, due to the high degree of personalization of the main complaints of the visitors, for different types of main complaints, the current psychological counselors often adopt the form of making relatively more personalized counseling plans according to the different situations of the visitors. Consultation, so now there is no relatively systematic consultation plan for different types of complaints for consultants to refer to and reuse when encountering similar complaints

However, due to the limited number of professionally qualified psychological counselors in my country's psychological counseling market, the demand for counseling is in short supply. According to this traditional counseling mode, the labor cost of psychological counselors is relatively consumed.

If there is no technical solution with wide applicability, past consulting experience and other resources cannot be reused, and intervention resources are seriously wasted. Immature consultants can only continue to explore consulting methods by groping across the river by feeling the stones. , low efficiency, slow growth, not conducive to the development of counselors, and not conducive to the progress and speed of popularizing mental health services to the public

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