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Hospital client relationship management system

A kind of customer relationship management and hospital technology, applied in the field of hospital customer relationship management system, it can solve the problems of aggravating the contradiction between doctors and patients, not knowing any information of patients, and reducing the number and quality of follow-up, and achieve the effect of good scalability.

Inactive Publication Date: 2008-07-23
广东医卫互动信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Some doctors are seldom or even unwilling to follow up, and they are resistant to follow-up, but they need follow-up and follow-up statistics from the perspective of saving lives and medical research, which directly leads to the decline in the quantity and quality of follow-up, and also reduces the treatment effect. , In addition, because the patient is discharged from the hospital after treatment, the hospital does not know any information about the patient after discharge, which is also an important reason for exacerbating the conflict between doctors and patients

Method used

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  • Hospital client relationship management system
  • Hospital client relationship management system
  • Hospital client relationship management system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0029] Example 1, seat appointment registration:

[0030] The hospital client agent connects to the server business processing module through the proxy interface, enters the correct account and password, and logs in to the HCRM system through the HCRM gateway authentication. If a patient calls in, the agent interface will be called through the calling device to transfer the call to the agent Headphones; if the patient has medical information in the hospital before, the system will automatically call out the patient information from the database; the agent inquires about the department and doctor information; when the patient chooses a doctor, the server-side business processing module sends an instruction to the HCRM gateway, and the server-side After the HCRM gateway receives the instruction, it will send the instruction to the HIS gateway of the hospital client, and the HIS gateway will send the instruction to the HIS database, complete the appointment registration, and feed ...

Embodiment 2

[0031] Embodiment 2, the patient makes an appointment and registers through the network self-service:

[0032]The patient opens the IE browser, enters the correct account and password to log in to the HCRM system. Select the hospital that needs to see a doctor. If the patient has medical information in the hospital before, HCRM will automatically call out the patient information from the database; the patient's business operations such as querying department and doctor information are all completed by the server-side business processing module; when the patient chooses a good doctor Finally, the server business processing module will send an instruction to the HCRM gateway, and the HCRM gateway will transfer the instruction to the HIS gateway after receiving it, and the HIS gateway will send the instruction to the HIS database to complete the reservation registration. And feed back the execution result to the HCRM gateway. At this time, if the service-side business processing ...

Embodiment 3

[0033] Embodiment 3, hospital follow-up survey:

[0034] The user opens the IE browser, enters the correct account and password to log in to the HCRM system. Users can use the follow-up templates that exist in the system or customize new templates, which are completed by the server-side business processing module. After receiving the follow-up task, the agent calls out the template information from the database through the service-side business processing module, and makes an outbound call to the target patient. The calling device will dial the patient's phone, and if the call is connected, the system will call the agent interface of the agent to transfer the call to the earphone of the agent. After the follow-up visit, the server-side business processing module will save the information recorded by the agent to the database.

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Abstract

The invention relates to a management system for relations of hospital clients, which comprises a service processing module connecting with the data base of the server, a calling device and an agent interface. The hospital client-side is connected with the calling device via the agent interface, according to the received information of the calling device, the server records the client data, client condition, calls the data base and makes resource allocation treatment, according to the need of the client, the server finds out the adapting data and generates report or reservation result. The management system for relations of hospital clients of the invention is an intelligent management system with high efficiency, large volume and multiple function which links hospital and the client. Additionally, the invention has functions of data collecting, data statistical analyzing, real-time reservation and the like and is capable of providing data analyzing reports of three big categories of operation, behavioral analysis and scientific research prediction.

Description

【Technical field】 [0001] The invention relates to a hospital customer relationship management system with functions of data collection, data statistical analysis, real-time reservation and the like. 【Background technique】 [0002] With the deepening of the structural reform of my country's health system and the increasingly fierce competition in the medical market, medical consumers continue to expand their choice of medical services, their ability to choose is constantly improving, and their desire to choose is also increasing. In order to remain invincible in the competition, only by constantly striving to improve the relationship with the hospital's internal customers (internal employees, as well as employees' family members and friends) and the hospital's external customers (patients, potential patients), can it help improve competitiveness and win New customers, retain old customers and enhance brand awareness and market share. [0003] There is no doubt about the impo...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06Q50/00H04L12/00
Inventor 黄颖冰王娜冯伟国冯辉蓝俊书
Owner 广东医卫互动信息科技有限公司
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