Automatic speech and multimedia information communication middleware system

Abstract

The invention relates to an automatic speech and multimedia information communication middleware system. A server of the system comprises a hardware architecture and a software architecture. The server and each operation system of a client side conduct data interaction through an interface protocol to form a loose coupling system architecture. Modules in all layers of in the software architecture allow dynamic loading and unloading, and high aggregation calculation is achieved in the layers through a height packaging tight coupling mode. The middleware system uses a telecom computer automation treatment mode to replace an old manual mode, solves oneness of working forms of inland medium-sized and small enterprises in aspects of external notification, customer information search and notification scheduling at present, and improves low-efficiency manual flow at present, and avoids high stoppage under a manual handling environment.

Description

technical field

[0001] The invention relates to a multimedia information notification interactive system automatically controlled by a computer, in particular to an automatic voice and multimedia information communication middleware system. Background technique

[0002] With the rise of e-commerce in recent years, as well as the popularity of the Internet and mobile communication terminals, more and more people choose to conduct e-commerce activities on the Internet. The huge transaction volume makes the production of logistics and transportation and other related supporting traditional industries The load is increasing, especially in terms of customer service,

[0003] With the explosive growth of business volume, corresponding service activities such as customer notification, business consultation, and inquiry have also increased significantly, which is far beyond the pressure on customer service of most existing logistics companies. The old low-efficiency single informat...

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