400 phone cloud call center system

Abstract

The invention discloses a 400 phone cloud call center system. A large-capacity system is divided into a plurality of partial nodes distributed on all operators, and data sharing and data uniformity between all partial nodes can be guaranteed through a data synchronization technology. In service achieving design of the system, a telephone traffic logic CTI portion and data logic DATA are separated, CTI is distributed to exchange centers of all operators, a system data portion is arranged in the uniform data center, a data center is connected with all CTI centers through internets, and two sets of independent data synchronization systems are arranged between the data center and all CTI systems to guarantee data uniformity between the data center and the CTI systems. The 400 phone cloud call center system has the advantages that hardware can be controlled by a program to achieve call forwarding of 400 phone numbers and all functions of 400 phones. The program enables 400-number customer information to be uploaded, checked and quickly opened, and the opening time can be shortened within 3 workdays.

Description

technical field [0001] Based on computer telephony integration technology (CTI) and cloud computing technology, it is an integrated enterprise comprehensive information service system platform that integrates multiple communication methods such as fixed telephone, mobile communication, online customer service, email, and short message. The hardware is controlled through the system platform to realize 400 The phone number is transferred to the destination code specified by the customer and all the additional functions of the 400 phone, and the functions of online consultation service, sending and receiving emails and SMS notifications are realized through the system platform. Background technique [0002] In recent years, with the extensive promotion of 400 phones by the three major operators of China Telecom, China Unicom and China Mobile, 400 phones are developing rapidly across the country. As a technical means for realizing 400 calls, at present, it is mainly the 400 call...

AI Technical Summary

Problems solved by technology

However, the intelligent network currently has the following problems: 1. Customers cannot directly modify the call forwarding number; 2. Up to 3 fixed-line phones can be bound; 3. The opening review time is relatively long, and it takes 15 working days; 4. The fee method is fixed and cannot be changed, and the tariff package is single; 5. Many additional functions (such as on-hook SMS, agent prompts, etc.) cannot be realized

As the unified 400 telephone number for corporate publicity and contact, corporate users are no longer satisfied with the single forwarding function provided by the intelligent network platform

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