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A method and system for handling computer failures

A computer and computer hardware technology, applied in the computer field, can solve problems such as insufficient accuracy and efficiency of fault handling, long time, low fault processing efficiency, etc., and achieve the effect of improving fault processing efficiency and accuracy

Active Publication Date: 2022-07-22
LANGCHAO ELECTRONIC INFORMATION IND CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] However, in the current analysis methods when the computer breaks down, because the external Debug card (mainboard fault diagnosis card) is used to analyze the problem, only the hardware problem can be identified, and the software problem of the Linux system cannot be analyzed. The identification and analysis are not comprehensive and accurate enough, so that the accuracy and efficiency of fault handling are not high enough
In addition, because the current analysis method requires a dedicated external device to export the problem, and then analyze the cause from the client, it takes a long time, which is not convenient for quick fault identification, and the fault handling efficiency is low

Method used

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  • A method and system for handling computer failures
  • A method and system for handling computer failures

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Embodiment 1

[0045] see figure 1 , figure 1 This is a schematic flowchart of a method for handling a computer fault provided by an embodiment of the present application. Depend on figure 1 It can be seen that the method for handling computer faults in this embodiment mainly includes the following processes:

[0046] S1: Use different serial port voltage signals to collect serial port information of Linux operating system and computer hardware respectively. The serial port information in this embodiment includes: system error report log information and hardware error report log information.

[0047] In this embodiment, the computer hardware and the Linux operating system are divided into two directions, and different information is output by using different serial port voltages. Different serial port voltage signals have different voltages and different level standards. In this embodiment, the serial port information output by the Linux operating system and the hardware can be distingui...

Embodiment 2

[0065] exist figure 1 On the basis of the embodiment shown, see figure 2 , figure 2 This is a schematic structural diagram of a system for handling computer faults provided by an embodiment of the present application. Depend on figure 2 It can be known that the system for processing computer faults in this embodiment mainly includes: a serial port information collection module, a problem type analysis module, a decoding module and a display module. Among them, the serial port information collection module is used to use different serial port voltage signals to collect serial port information of the Linux operating system and computer hardware respectively, and the serial port information includes: system error log information and hardware error log information. The problem type analysis module is used to determine the type of the problem reported according to the system error log information and the hardware error log information. The decoding module is used to decode t...

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Abstract

The present application discloses a method and system for handling computer faults. The method includes: using different serial port voltage signals to collect serial port information of Linux operating system and computer hardware respectively; and determining error reporting according to system error reporting log information and hardware error reporting log information the problem type; decode the problem type of the error report to obtain the problem type of the error report after decoding; display the problem type of the error report after decoding. The system includes: a serial port information acquisition module, a problem type analysis module, a decoding module and a display module. Through the present application, the error information of the computer hardware and the Linux system can be quickly identified, which is beneficial to improve the efficiency of computer fault handling.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular, to a method and system for handling computer faults. Background technique [0002] With the demand for localized products and the development of localized computer technology, the current domestic operating systems are gradually compiled and developed using the open source Linux system. There is a big difference between the Linux system and the Windows system in operation and use. In the process of use, how to quickly deal with the computer failure under the Linux system, so as to ensure the normal operation of the computer, is an important technical issue. [0003] At present, when a computer fails, the commonly used failure analysis method is to use an external device to perform log analysis. Specifically, use an external device such as a debug card to identify simple hardware problems, or connect the serial cable and use the serial port log to analyze the proble...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F11/07
CPCG06F11/0766
Inventor 王斌
Owner LANGCHAO ELECTRONIC INFORMATION IND CO LTD
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