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Equipment problem feedback method and system

A problem feedback and equipment technology, applied in the field of equipment problem feedback and computer-readable storage media, can solve the problems of inconsistent feedback group format, lack of key information, low resolution efficiency, etc., to improve resolution efficiency, accurate feedback information, and format. unifying effect

Pending Publication Date: 2022-04-29
SHANGHAI BILIBILI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the above-mentioned feedback method has many defects, such as: 1). User feedback information is inaccurate; 2). The format of the feedback group is not uniform, and key information is often missing; 3). After feedback, the solution efficiency is low, and the problem cannot be quickly located

Method used

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  • Equipment problem feedback method and system
  • Equipment problem feedback method and system
  • Equipment problem feedback method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0075] figure 2 A flow chart of a device problem feedback method according to Embodiment 1 of the present application is schematically shown.

[0076] Such as figure 2 As shown, the device problem feedback method may include steps S200-S208, wherein:

[0077] In step S200, log information of each user equipment is acquired and stored in a log information database.

[0078] Taking the collection of log information from the user equipment 4 as an example, a tracking program can be implanted in the user equipment 4 . Buried point is also called event tracking (Event Tracking), which can capture, process and send the behavior or event in the device. The log information may include device identification (MID), device information (APP version, system version, device signal, etc.), and log data generated during runtime, such as error information, debugging information, and other status information. Log data can be used for scene reproduction, performance monitoring, error corre...

Embodiment 2

[0132] Figure 12 A block diagram of a device problem feedback system according to Embodiment 2 of the present application is schematically shown. The device problem feedback system may be divided into one or more program modules, and one or more program modules are stored in a storage medium and executed by one or more processors to complete the embodiments of the present application. The program modules referred to in the embodiments of the present application refer to a series of computer program instruction segments capable of accomplishing specific functions. The following description will specifically introduce the functions of each program module in this embodiment. Such as Figure 12 As shown, the device problem feedback system 1200 can:

[0133] The first acquiring module 1210 is configured to acquire the log information of each user equipment, and store it in the log information database;

[0134] The second acquiring module 1220 is configured to acquire feedback ...

Embodiment 3

[0161] Figure 13 A schematic diagram of a hardware architecture of a computer device suitable for implementing the device problem feedback method according to Embodiment 3 of the present application is schematically shown. The computer device 10000 can serve as the service platform 2 or a component of the service platform 2 . In this embodiment, the computer device 10000 is a device that can automatically perform numerical calculation and / or information processing according to preset or stored instructions, for example, it can be a rack server, blade server, tower server or Rack-type servers (including independent servers, or server clusters composed of multiple servers), etc. Such as Figure 13 As shown, the computer device 10000 at least includes but is not limited to: a memory 10010 , a processor 10020 , and a network interface 10030 that can communicate with each other through a system bus. in:

[0162]The memory 10010 includes at least one type of computer-readable s...

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PUM

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Abstract

The invention discloses an equipment problem feedback method, which is used in a service platform, and comprises the following steps: acquiring log information of each user equipment, and storing the log information in a log information base; obtaining feedback information, wherein the feedback information comprises a target equipment identifier and time information; determining target log information associated with the feedback information from the log information base according to the feedback information; generating a message to be fed back according to the feedback information and the address of the target log information; and pushing the message to be fed back to a target group so as to provide the message to be fed back to an object in the target group. Compared with the prior art that problem description and the like are only provided manually, the method has the advantages that the target log information related to the equipment is automatically supplemented, so that the problem is quickly and accurately positioned and modified according to the input problem description and the target log information, and the solving efficiency is improved.

Description

technical field [0001] The present application relates to the field of data processing, and in particular to a device problem feedback method, system, computer device and computer-readable storage medium. Background technique [0002] With the rapid development of Internet technology, more and more application software can be installed on electronic devices. The differences of various platforms make users often encounter errors or crashes when using application software. For this reason, application software suppliers usually receive user feedback through customer service, and then hand it over to R&D personnel through "feedback groups". [0003] However, the above-mentioned feedback method has many defects, for example: 1). User feedback information is inaccurate; 2). The format of the feedback group is not uniform, and key information is often missing; 3). After the feedback problem, the solution efficiency is low, and the problem cannot be quickly located . Contents o...

Claims

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Application Information

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IPC IPC(8): G06F11/07H04L67/55
CPCG06F11/0787
Inventor 金健翔蔡健
Owner SHANGHAI BILIBILI TECH CO LTD