Adapting service method to transfer user's telephone calling to CTI phonetic service system

Abstract

A adapting service method of transferring user telephone of CTI phonetic servicing system has CTI system connected to the public telephone network by the interface, the users 60 register in CTI system has their relevant information stored in the data bank, and the user telephone is set to transferred. When some client calls the transferred user telephone, the CTI phonetic system will be automatically accessed for asking the relevant information, which will be analyzed and processed checking the user data bank, and adapting service via the terminal in the name of the user to be called. The present invention can utilize the exchanger to provide the phonetic, fax, data and manual adapting service by using the user's telephone number and avoids thoroughly the defects of the traditional CTI system of only the special service number available in the usage.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to a connection service method for transferring a call to a CTI (Computer Telephony System Integration) voice service system through a call transfer function of an ordinary phone. Background technique [0002] At present, the competition between enterprises is becoming more and more fierce, and the focus of competition has gradually shifted from the traditional "price competition" to "service competition" and "brand competition". Establishing a good brand image of the enterprise and providing high-quality and efficient customer service have become one of the strategic means of most enterprises. CTI (Computer Telephony Integration) technology is a product of this era. The CTI system is an enterprise comprehensive information service platform integrating program-controlled switches, telephone voice, database, CRM (customer management) and other technologies, providing enterprise...

AI Technical Summary

Problems solved by technology

[0004] 1) If the number is too long, it is difficult for customers to remember, which will affect the promotion effect of the enterprise;

[0005] 2) Since the number resource belongs to a sub-operator, the publicity of the enterprise cannot fully reflect the image of the enterprise, and it also bears the risk of the bankruptcy of the operator;

[0006] 3) After the enterprise is connected to the CTI system, the business phone number needs to be changed, and the publicity should be carried out again, and the enterprise's previous publicity investment cannot be continued;

[0007] 4) The CTI system cannot quickly provide users with personalized services

Images