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Foreground receiving information treatment method and service device

An information processing method and information database technology, applied in the field of front desk reception information processing methods and service devices, can solve the problems of backward handwritten registration, difficulty in improving service quality, and incomplete data and information, so as to avoid errors and accident disputes and have complete functions , technologically advanced effects

Inactive Publication Date: 2004-05-05
刘应龙 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to solve the problems of many existing service agencies, such as poor service conditions at the front desk, manual dictation interaction, backward handwritten registration, incomplete data information, large error loopholes, low efficiency, and difficulty in improving service quality; and provide a It uses computer multimedia technology to provide customers with all service information in a vivid, comprehensive, specific and detailed manner, and collects and saves all customer information and materials comprehensively and quickly. It is efficient and simple, provides customers with high-quality, humanized services, and avoids mistakes and accidents Reception information processing method and service device for disputes, social security and optimization of front desk service environment

Method used

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  • Foreground receiving information treatment method and service device
  • Foreground receiving information treatment method and service device
  • Foreground receiving information treatment method and service device

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Experimental program
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specific Embodiment approach

[0027] see figure 1 , Image 6 , the concrete method flow process of the present invention is:

[0028] 1. Initialization phase

[0029] When the system starts, the video files are called from the disk library and displayed on the B screen, and the original management system of the hotel is started on the A screen and some initialization work is performed, including the initialization of the hardware equipment and the initialization of the software system.

[0030] A. Hardware device initialization

[0031] The main hardware equipment of this system includes two Shixin miniature cameras, U-shaped switch, Weihuang miniature Chinese character printer, a PS / 2 interface mouse, PS / 2 interface keypad, a USB interface keyboard, G550 dual-screen display card, Tianmin Video capture card, network card, etc., except for the capture card, other devices are initialized by the operating system (WIN2000).

[0032] When the system is started, the program will send an instruction to connec...

Embodiment approach

[0051] see figure 1 , the service device of the present invention is centered on the multimedia dual-display dual-keyboard computer that is formed by the 586 multimedia computer with the existing general-purpose mainboard being 815E, Real tek RTL8139 (A) network card, 10Moons SDK2000 video capture card MatroxMillennium G550 dual-screen graphics card, and each The interfaces are respectively connected to other components of the present invention: the audio output port is connected to the speaker, the parallel port is connected to the socket to connect to the Weihuang Chinese character micro-printer, the COM1 serial port is connected to the S4360 non-contact reader and photoelectric switch controller, the USB port is connected to the waiter’s keyboard, PS / 2 The interface is connected to the PS / 2 mouse used by the waiter, the PS / 2 interface is also connected to the PS / 2 small keyboard used by the customer, and the audio input port is connected to the microphone. The Realtek RTL81...

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Abstract

A method and device for processing the reception information of reception counter and providing all information services to the guest feature after the network interface card, video aquisition card and dual-screen display card are inserted in a multimedia computer, its interfaces are respectively connected with speaker, miniature printer, non-contact R / W device, photoelectric switch controller, two keyboards, mouse, microphone, server, two camera heads and two LC screens.

Description

Technical field: [0001] The invention relates to a computer information processing method and equipment, in particular to a reception information processing method and a service device, which can be applied to any field of reception that needs certificates for registration and service. Background technique: [0002] Existing front desk services, such as hotel front desk services, banking, telecommunications front desk services, and residential community property management, do not have a modern self-control information service device, and most of them are primitive and backward conditions of manual consultation and handwritten registration. The operator at the front desk introduces the service content, and the customer selects the service items and service content. Due to the limitation of the front desk conditions, the operator at the reception and the customer interact with each other by dictation, handwritten registration or supplemented by pictures and text materials, whi...

Claims

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Application Information

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IPC IPC(8): G06F13/00G06Q10/00
Inventor 刘应龙董伟民
Owner 刘应龙
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