Self-service express pickup system and method based on O2O logistics platform

Abstract

A self-service express pickup system and method based on an O2O logistics platform comprises a pickup machine communicating with the on-line logistics platform instantly. The pickup machine is connected with a terminal module through a network interaction module and comprises a pickup machine body provided with an express throwing opening and an express pickup opening, a display system module, a printing system module, a scanning system module, a weighing module, a background data processing module and a motor driving module, wherein the display system module, the printing system module, the scanning system module, the weighing module, the background data processing module and the motor driving module are arranged on the pickup machine body. The pickup system is simple in structure and low in cost. According to the pickup method, pickup services are standardized and automated, so that service links form an O2O closed loop, efficiency of mailing an express is improved for a customer, and information construction of the logistics industry is facilitated. The problem that because visiting pickup efficiency of a courier is low, and bag personal quality and good personal quality are intermingled, customer churn are caused is effectively solved, and meanwhile a basis and the method are provided for customer management of a logistics company.

Description

technical field [0001] The invention belongs to the field of logistics transportation, and in particular relates to a self-service express delivery collection system and collection method based on an O2O logistics platform. Background technique [0002] The traditional way of collecting goods by telephone or online order (WeChat public platform) to make an appointment, and the courier comes to the door has exposed its shortcomings. The courier is tired of rushing to the location of each sender. Long waiting time is often experienced, which seriously affects the efficiency of logistics collection and service experience. [0003] At present, express companies solve the problem of collection efficiency mainly by building mobile client WeChat public platforms, or increasing outlets, etc. The entire business chain has not formed an O2O closed loop, and it is difficult to cultivate customer loyalty. [0004] As the National Consumer Association further strengthens the protection ...

AI Technical Summary

Problems solved by technology

[0002] The traditional way of collecting goods by telephone or online order (WeChat public platform) to make an appointment, and the courier comes to the door has exposed its shortcomings. The courier is tired of rushing to the location of each sender. Long waiting time is often experienced, which seriously affects the efficiency of logistics collection and service experience

[0003] At present, express companies solve the problem of collection efficiency mainly by building mobile client WeChat public platforms, or increasing outlets, etc. The entire business chain has not formed an O2O closed loop, and it is difficult to cultivate customer loyalty.

[0004] As the National Consumer Association further strengthens the protection of consumers' interests in online shopping, and introduces a "7-day" policy to protect consumers' returns and exchanges, this may lead to further increases in online purchasing power and personal return situations will also affect logistics. As the industry puts forward new challenges, there will be more and more users who need to send parcels and they will be in a scattered distribution. Therefore, the door-to-door collection of express parcels by couriers will become a bottleneck restricting the development of the logistics industry.

[0005] In addition, the quality of couriers varies from good to bad, and the quality of door-to-door collection services cannot be guaranteed. The resulting loss of customers is difficult to control, so it is imminent to standardize the collection business

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