Power supply service integrated information management system and management method thereof

Abstract

The invention relates to a power supply service integrated information management system and a management method thereof. The system comprises a server end, a service receiving end connected to the server end, and more than one service execution terminal connected to the server end through wireless communication, wherein the service receiving end comprises a telephone voice box connected with a telephone, and the output end of the telephone voice box is connected to the server end; when a service call is received, the server end can automatically obtain a caller number through the telephone voice box, and can obtain information related to the number or record new service object information according to the caller number; and then new services are dispatched to the service execution terminals in an idle state. According to the scheme of the invention, by performing overall management on power supply service information data, the response efficiency of service demand data can be improved, the service dispatching and execution efficiency can be improved, and the labor waste caused by repeated dispatching can be avoided.

Description

technical field [0001] The invention relates to the technical field of power supply service information processing, in particular to a power supply service integrated information management system and a management method thereof. Background technique [0002] At present, apart from 95598, the proportion of customers directly calling the power supply station for repair and consultation is very large. In the work, there are unreasonable collection and use of customer information, unscientific transmission of customer information and needs, prone to repeated orders, and standardized service process control. Insufficient, fault type statistical analysis is not in place and other problems. With the acceleration of urban-rural integration and the establishment of the Rural Electricity Emergency Repair Center, the above problems will become more prominent, seriously restricting quality service work. [0003] According to the requirements of urban-rural integration, in order to imp...

AI Technical Summary

Problems solved by technology

[0002] At present, apart from 95598, the proportion of customers directly calling the power supply station for repair and consultation is very large. In the work, there are unreasonable collection and use of customer information, unscientific transmission of customer information and needs, prone to repeated orders, and standardized service process control. Insufficient, fault type statistical analysis is not in place and other problems

With the acceleration of the integration of urban and rural areas, after the establishment of the Rural Power Emergency Repair Center, the above problems will be further highlighted, seriously restricting the quality of service work

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