Conversational man-machine interaction customization and service system

Abstract

The invention provides a dialogue type man-machine interaction customization and service system, which comprises an application layer, a function layer, a capability layer, a model layer, an algorithm layer, a data layer and a calculation layer, and is characterized in that the application layer comprises an application type and an application scene, and the application type is composed of a question-answer type dialogue, a task type dialogue and a chat type dialogue; the application scene is composed of business consultation, business handling, business query, intelligent office, intelligent customer service, intelligent service and an AI capability output platform. Through cooperation of the application layer, the function layer, the capability layer, the model layer, the algorithm layer, the data layer and the calculation layer, the functions of the dialogue robot can be enriched, meanwhile, multiple dialogue models are also established, accurate operation is conducted in different environments through various algorithms, accurate dialogue between a user and the dialogue robot is achieved, and the user experience is improved. The interaction mode of communication dialogue in the office process of the enterprise is optimized, and the conventional interaction mode of the enterprise through a keyboard/mouse interface is improved into a natural language interaction mode.

Description

technical field [0001] The invention relates to the field of dialogue robots, in particular to a dialogue-type human-computer interaction customization and service system. Background technique [0002] Now with the development of AI capabilities such as natural language and machine learning, the sales of global service robots are increasing year by year, and the growth is rapid. Major companies are also focusing on optimizing customer experience with the help of dialogue robots, standardizing and accumulating corporate knowledge. On the one hand, users are waiting for The tolerance of the Internet is constantly decreasing, and all walks of life, such as online shopping, food delivery, video entertainment, travel hailing, etc., are working hard to meet the needs of users in real time; Enterprise information, training content, and professional knowledge can be answered and learned through the internal robots of the enterprise. [0003] As an important product of service rob...

AI Technical Summary

Problems solved by technology

[0006] The present invention provides a dialogue-type human-computer interaction customization and service system, which solves the problem of the current interaction mode of communication and dialogue in the office process of enterprises. The interaction method of communication and dialogue in the office process cannot improve the interaction method of enterprises through the keyboard / mouse interface into the interaction method of natural language.

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