Service request execution architecture for a communications service provider

Abstract

A service request execution architecture promotes acceptance and use of self-service provisioning by consumers, leading to increased revenue and cost savings for the service provider as consumers order additional services. The architecture greatly reduces the technical burden of managing exceptions that occur while processing requests for services. The architecture accelerates the process of fulfilling requests for services by efficiently and effectively reducing the system resources needed to process exceptions by eliminating redundant exceptions corresponding to related service requests.

Description

PRIORITY CLAIM

[0001] This application claims the benefit of EPO Application No. 07 425 529.0, filed Aug. 13, 2007 assigned attorney docket number 10022-1014, which is incorporated herein by reference in its entirety.BACKGROUND OF THE INVENTION

[0002] 1. Technical Field

[0003] This disclosure concerns identifying and managing service requests. In particular, this disclosure concerns handling service requests and their related exceptions in a service provider architecture.

[0004] 2. Background Information

[0005] The communications industry continues to face demands for more services, and rapid deployment of new services, while the complexity of the underlying technologies providing the services continues to increase. Service providers require systems that provide both residential and commercial consumers the ability to easily activate and manage requests for services directly and at lower prices. Communications service providers recognize the ability of consumers to choose desired services and...

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