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Interconnection and intercommunication method and system between robot and hall equipment of bank branch

A bank branch and equipment interconnection technology, applied in the direction of a complete banking system, a complete banking system, a general control system, etc., can solve the problems of rising site rent and employee salary costs, declining customer satisfaction, and increasing operating costs, etc., to achieve Improve the effect of reasonable and effective utilization, increase customer satisfaction, and improve performance output

Active Publication Date: 2019-10-01
NANJING AOTO ELECTRONICS CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] At present, the operating costs of outlets are increasing year by year, such as the increase in site rent and employee salary costs, the increase in hardware maintenance and update costs, the allocation of resources cannot be rationally and effectively utilized, the traditional marketing model cannot attract financial customers who are tired of aesthetics, and the problem of staffing structure is prominent. The output ratio does not match, how to improve the operating performance and efficiency of outlets and the return on investment of each channel of the outlets are the core issues that banks are concerned about
[0003] In general bank outlets, switch equipment such as self-service equipment switches, access control security systems, and hall light controls are manually operated and managed by security personnel or hall administrators, which increases the operating costs of the outlets.
[0004] In general bank outlets, when customers use smart self-service devices, they often encounter problems and need to seek help and guidance from the lobby manager. Due to the large number of smart devices, the lobby manager is often overwhelmed and the feedback is not timely, resulting in a decline in customer satisfaction.

Method used

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  • Interconnection and intercommunication method and system between robot and hall equipment of bank branch
  • Interconnection and intercommunication method and system between robot and hall equipment of bank branch
  • Interconnection and intercommunication method and system between robot and hall equipment of bank branch

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0026] like figure 1 As shown, the hall administrator interacts with the robot and issues instructions, the robot analyzes the hall administrator’s instruction, the robot communicates with the smart device control system, and the robot controls the smart device through the smart device control system (the robot receives the network administrator’s instruction: the robot Receive the instructions issued by the network administrator through the robot remote control management platform, and then transmit the relevant instruction information to the intelligent equipment control system), including various self-service equipment switch machines, switch lighting, and control electric door and window switches, to help hall administrators more Intelligent and convenient management hall, improve the rational and effective utilization of resource allocation of outlets.

Embodiment 2

[0028] The robot is connected to the hall advertising screen and interactive desktop to help marketers vividly display content, materials, and pushed customer information during marketing, helping marketers to carry out precise marketing and improve marketing performance.

[0029] Specifically, if figure 2 As shown, the branch financial manager interacts with the robot and issues instructions. The robot analyzes the financial manager’s instructions. The instructions include switching financial products, pushing hot-selling products, and game interaction. The robot is connected to the smart device control system, and the robot controls the system through the smart device. Then control the opening or closing of LCD advertising screen, LED advertising screen, interactive desktop equipment, etc.

Embodiment 3

[0031] like image 3 As shown, when customers encounter problems or difficulties when using self-service equipment, they can call the robot for assistance with one click. The call signal is sent to multiple robots through the platform, and one of the robots accepts the call command. The called device and page area, and through pattern recognition technology to assist analysis and scan the screen of the smart device to obtain the current problems encountered by customers (specifically locate the problems encountered by customers), through intelligent analysis and search, the robot finally finds Appropriate solutions and assist customers to guide operations and explanations, and ultimately help customers solve problems. This can improve the service efficiency of the outlets and increase the customer satisfaction of the outlets.

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Abstract

The invention discloses an interconnection and intercommunication method and system between a robot and hall equipment of a bank branch. The method comprises the steps as follows: the robot receives abranch manager or customer command; the robot judges the source of the command: if the command is from the branch manager, the robot is connected with an intelligent equipment control system of the bank branch according to the command, and thus controls the on and off of the hall equipment of the bank branch; if the command is from the customer, the robot acquires the problem to be solved of thecustomer according to a customer operating equipment page, searches and analyzes a solution by using an own database, and finally assists the customer in solving the problem. According to the method and system provided by the invention, the bank branch can be assisted in improving the effective utilization of resource configuration, the service efficiency of the branch can be improved, and the customer satisfaction of the branch can be increased; the marketing of the traditional offline financial manager can be helped, the possibility of accurate marketing can be increased, and the performanceand production can be improved; when the bank branch is transformed into a comprehensive marking service type, the multiple single units can be assisted to be formed into the intelligent meshy comprehensive service website, and each originally independent individual equipment is interconnected and intercommunicated.

Description

technical field [0001] The invention relates to a system and a control method of a robot, in particular to a method and a system for interconnection and intercommunication between a robot and hall equipment of a bank outlet. Background technique [0002] At present, the operating costs of outlets are increasing year by year, such as the increase in site rent and employee salary costs, the increase in hardware maintenance and update costs, the allocation of resources cannot be rationally and effectively utilized, the traditional marketing model cannot attract financial customers who are tired of aesthetics, and the problem of staffing structure is prominent. The output ratio does not match, how to improve the operating performance and efficiency of outlets, and the return on investment of each channel of outlets are the core issues that banks are concerned about. [0003] In general bank outlets, switch equipment such as self-service equipment switches, access control securit...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G05B15/02G05B19/418G07F19/00H04L29/08
CPCG05B19/418G05B15/02H04L67/12G07F19/00Y02P90/02
Inventor 齐带华孙非凡黄华周院平孙信中矫人全
Owner NANJING AOTO ELECTRONICS CO LTD
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