A method and system for interconnection and intercommunication between a robot and a bank branch hall equipment

Abstract

The invention discloses a method and system for interconnection between a robot and hall equipment of a bank outlet. The robot receives an instruction from an administrator of an outlet or a customer; the robot judges the source of the instruction: if it is an administrator of an outlet, it connects with an intelligent device control system of an outlet of the bank according to the instruction, Then control the switch of the hall equipment of the bank branch; if it is a customer, the robot obtains the customer's problem to be solved according to the customer's operation device page, and uses its own database to search and analyze the solution, and finally assists the customer to solve the problem. The invention can help bank outlets improve the effective utilization of resource allocation, improve outlet service efficiency, and increase customer satisfaction at outlets; can help traditional offline wealth management managers increase the possibility of precise marketing and improve performance output; and can help bank outlets transform In the case of comprehensive marketing services, multiple single units are combined into an intelligent mesh-type comprehensive service network, so that individual devices that are originally irrelevant can be interconnected and interoperable.

Description

technical field [0001] The invention relates to a system and a control method of a robot, in particular to a method and a system for interconnecting and intercommunicating between the robot and the hall equipment of a bank outlet. Background technique [0002] At present, the operating costs of outlets are increasing year by year, such as the increase in site rent and employee compensation costs, the increase in hardware maintenance and renewal costs, the inability of resource allocation to be used reasonably and effectively, the traditional marketing model unable to attract financial customers with aesthetic fatigue, and the problem of staffing structure. The output ratio does not match, how to improve the operating performance and efficiency of the outlets and the return on investment of various outlets are the core issues that banks are concerned about. [0003] In general bank branches, switch equipment such as self-service equipment switches, access control security sys...

AI Technical Summary

Problems solved by technology

[0002] At present, the operating costs of outlets are increasing year by year, such as the increase in site rent and employee salary costs, the increase in hardware maintenance and update costs, the allocation of resources cannot be rationally and effectively utilized, the traditional marketing model cannot attract financial customers who are tired of aesthetics, and the problem of staffing structure is prominent. The output ratio does not match, how to improve the operating performance and efficiency of outlets and the return on investment of each channel of the outlets are the core issues that banks are concerned about

[0003] In general bank outlets, switch equipment such as self-service equipment switches, access control security systems, and hall light controls are manually operated and managed by security personnel or hall administrators, which increases the operating costs of the outlets.

[0004] In general bank outlets, when customers use smart self-service devices, they often encounter problems and need to seek help and guidance from the lobby manager. Due to the large number of smart devices, the lobby manager is often overwhelmed and the feedback is not timely, resulting in a decline in customer satisfaction.

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