Business hall number calling sequence optimization method

Abstract

The invention discloses a business hall number calling sequence optimization method, which comprises the following steps that: step 1: when a client queues by using a queuing machine, a queuing system records queuing information of the client; 2, the queuing information is preprocessed, and the longest waiting time and the to-be-handled business processing time of the customer are obtained; 3, inputting the queuing information, the longest waiting time and the to-be-handled business processing time of the customer into the deep reinforcement learning network to obtain a dynamic score of the customer, determining a pre-queuing queue according to the dynamic score, judging whether the waiting time of the customer in the pre-queuing queue exceeds the longest waiting time or not, and if the waiting time exceeds the longest waiting time, executing the step 3; if yes, the score of the customer is increased, and the sequence of the customer in the pre-queuing queue is improved, so that a final queuing queue is obtained. According to the invention, the queuing sequence can be dynamically adjusted according to data such as customer identity, number taking time and to-be-handled business type, so that the customer waiting time is prevented from being too long, and the customer satisfaction is improved.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a method for optimizing the calling sequence of a business hall. Background technique [0002] Bank queuing system, also known as bank queuing machine and number display system, is a system applied to banks. [0003] With the rapid development of electronic information products and intelligent products, and the increasing requirements of human life on the service environment and service efficiency, especially in the service industry, the concept of queuing system came into being. Banks, a popular service industry, naturally took the lead in entering the first camp of the queuing system. Nowadays, the bank queuing system has become synonymous with the queuing system. We can easily find that every bank has a ticket machine. , voice calling and display queuing system. [0004] Before the queuing system was born, the waiting staff always stood in line when queuing, c...

AI Technical Summary

Problems solved by technology

[0005] However, even with a queuing system, there are still problems when people queue up for business

For example, the calling mechanism of some banks, operators and other business halls currently uses sequential calling, which means that the number is called according to the order in which customers take the number, which can greatly ensure the fairness of customers waiting, but for VIPs, elderly people, etc. Waiting for special customers, there may be a problem of too long waiting time

As a result, the calling mechanism based on customer identity began to be widely used. This mechanism directly prioritizes customers with special identities such as VIPs, elderly people, and soldiers. Therefore, when there are too many customers with special identities, the waiting time of ordinary customers If the time is too long, it is easy to cause dissatisfaction among ordinary customers and reduce customer satisfaction

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