These multitudes of programs have limited value and slow the process because users have to rehandle, reenter, and wait for information from other parties; they have limited functionality in common and require use of more than one tool for users to perform their jobs thereby causing needless, repetitive work,
delay and expense.
To date, no one has operationally developed the real estate agent, mortgage lender and settlement technologies together in one comprehensive solution.
There were, however, numerous fundamental and fatal problems with that approach; they were incomplete, leaving gaps in the process, pointing to the old adage, ‘a job half done takes twice the time,’ they were more costly to build and operate, they were complex requiring significant and difficult
programming to integrate numerous, diverse technologies, they provided little ‘
automation’ of the process, and resulted in a lack functionality giving users little value.
Further, these ‘
transaction management’ systems dealt with only portions of the over-all home sale, mortgage and settlement process, requiring many of the users to reenter information in different programs, or requiring ‘integration’ with other real estate, mortgage and settlement programs to communicate.
None of these ‘
transaction management’ programs allowed, among other things, the lender or the settlement provider to perform most of their transaction tasks and processes within these programs.
To try to integrate these technologies is very complex, ineffective and costly with the resulting information shared and functionality being limited, with little
automation of the process, and therefore the value to the users was limited.
Because they do little to actually simplify and automate the transaction, a number of these ‘
transaction management’ programs added additional people to the transaction in the form of a ‘transaction coordinator’ or a ‘move consultant’ which simply added to the overall cost of doing the process and did little to simplify the process.
All of these existing technologies were incomplete, leaving gaps in the process, and as a result they were not well received in the market.
Not surprisingly, there have been dozens of failures by the companies which have produced them.
Despite huge investments of time, money and ‘expertise,’ including by some of the largest companies, none of these efforts have been successful with such notable failures as HomeStore.com's ‘RealtyLink’, Microsoft's ‘Home Advisor.com,’ First American Real Estate Solutions' (FARES) ‘
Transaction Management’, and Fidelity Real Estate Solutions' ‘Transaction Point.’
Despite these numerous attempts, there has been no complete program that performs, for example, the entire home sale, mortgage
origination and settlement process in one single technology platform including, for example, all the sale activities of the real estate agent or builder sales office, all the loan origination activities of the mortgage loan office, and all the activities of the settlement company.
Similarly, there is no complete program that performs, for example, the entire home mortgage refinancing origination and settlement process in one highly automated technology platform.
Further, buyers are not typically offered other services such as settlement, homeowners insurance, home warranties, moving services, etc. until later in the process, after they have started to look for or found a house or submitted a contract.
These delays in ordering and pricing services in the traditional home sale market also appear in the processes employed on
the Internet.
Yet, none of
the Internet sites offer buyers and sellers an easy, efficient, competitive process to receive quotes and arrange for a mortgage or services at the beginning of and as an integrated part of the home selling and buying process.
Internet sites including those of the major real estate companies such as RE / MAX, Long & Foster Real Estate, Prudential Fox and Roach, ColdwellBanker.com, CBMove.com and Weichert Real Estate as well as
Internet portal home search sites such as AOL.com, MSN.com, Realtor.com, Yahoo.com, HomeGain.com and Goggle.com offer only a time-consuming, overly complicated and inefficient process for finding and securing a mortgage, settlement, and other services, if they offer any process at all.
It does not allow any information to be saved and used for anything else later in the sale, mortgage or settlement processes.
None of the ‘calculators’ on other Websites allow any information to be saved for any other purpose.
However, none of these ‘calculators’ account for accurate information about the buyer's credit, income or debt information or perform any actual loan underwriting process to provide accurate quotes or generate other accurate service or closing cost information to be used in the transaction.
5. does not generate accurate closing cost or
escrow information and 6. does not save and use the information in the remaining sale, mortgage or settlement process.
None of these Websites and technologies provide a way of generating accurate quotes and information for settlement and other services such as home inspections or other costs at the beginning of the buying process.
None of these home search Websites provide a simple process whereby a buyer can receive accurate loan quote, ‘preapproval’ or approval information or other cost information based on home search results, borrower information and actual loan ‘underwriting’.
In addition, none of these Internet portals or real estate Websites provide any process for saving and incorporating the home search, loan, or other
service information into the subsequent sale, mortgage and settlement process as the subject teachings do.
This traditionally complicated process has encouraged long-standing abuses by industry participants which have cost home sellers and buyers perhaps 100s of millions of dollars of unnecessary expense for decades.
They have attempted to
restrict use and access to their MLS data by ‘discount brokers,’ thus preventing them from offering a lower commission structure to the public.
Some of the many disadvantages of the various background references including the ‘transaction management’ technology discussed above include one or more of the following disadvantages: 1. they are incomplete solutions, 2, leaving crucial gaps in process, 3 requiring multiple entry of information.
4. they are complex ‘patchwork’ solutions 5. they are more costly to build, maintain and
upgrade, 5. they have much less functionally and value for users, 6. they have little true
automation of the process, 7. there is little simplification of the process, in fact most add work and steps on the process, 8. there are delays which result in an inefficient and time-consuming process, 9. they are less likely to provide accurate information to users on a timely basis, and / or 10. they are more prone to errors, mistakes and
confusion.
The Internet home search processes being utilized currently are wasteful and inefficient for both the buyer and seller.
However, the information is not saved and has to be reentered again later in separate mortgage, settlement and other services processes.
Some of the many other disadvantages of the various Internet home search portals and real estate Websites background references discussed above include one or more of the following disadvantages: 1. they do not provide accurate or competitive pricing for mortgage loans, settlement and other services, but rather provide incomplete, rough estimates of only some costs for users adding to uncertainty and an uninformed buyer seller, 2. they are confusing, awkward and difficult for users to use, 3. they require more work and time, 4. a home buyer cannot compare the costs of different homes, loans and services at one time early in the buying process, 5. the homebuyer and seller do not receive competitive quotes or bids from multiple sources, 6. the information is not saved automatically for use in the subsequent comprehensive home sale, loan, and settlement process, 7. there are delays in the process, and 8. information has to be reentered later in the process in multiple technologies.
The current Internet home search portals and real estate Websites processes also lose potential revenue opportunities for Internet portals, real estate companies, mortgage lenders, settlement and other service providers because ‘the sale’ is not make at the earliest possible time in the sale process, the processes are awkward, difficult and time-consuming to perform, users are likely to become impatient, frustrated and distracted, and are given an opportunity to go elsewhere such as other Websites for loans and services.
If
the Internet home search process used is not effective in capturing mortgage, settlement and other service business at the earliest opportunity, then Internet portals potentially lose valuable revenues.