The invention relates to a method and a
system for the secure retrieval of
machine diagnostic data for an agricultural
machine (1). The method comprises the following: receiving a service request from a
machine operator of an agricultural machine (1) in a first computer unit (2) assigned to a service center; providing a request code associated with the service request in the first computer unit (2); transmitting the request code via a first
data connection (10) from the first computer unit (2) to an output unit; outputting the request code to the machine operator by means of the output unit; transmitting the request code via a second
data connection (12) and receiving the request code in a third computer unit (15) assigned to a service person;Transmitting the request code from the third
computer device (15) to the first
computer device (2) and providing a diagnostic access request to the first
computer device (2); transmitting, receiving, and outputting the diagnostic access request to the machine user via the
output device; receiving a response input from the machine user at the
output device and providing a response message in response to receiving the response input; receiving the response message at the first computer device (2) and retrieving machine
diagnostic data for the agricultural machine (1) via a
data interface of the agricultural machine (1) when the response message indicates an acknowledgment by the machine user of the diagnostic access request.