The invention provides a remote
firmware upgrading controlling method and
system. An interactive platform receives an upgrading configuration instruction; according to the upgrading configuration instruction, the interactive platform sends upgrading
data information to a service platform; according to a
firmware code identifier and a version number in the received upgrading
data information, the service platform obtains an
MAC address of a
communication device of a target upgrading object; according to the
MAC address and the upgrading
data information, the service platform sends an upgrading data
package to the
communication device; when the received upgrading data
package is determined to
upgrade the
communication device, the communication device is subjected to
firmware upgrading. By means of the remote firmware upgrading controlling method and
system, remote firmware automatic upgrading can be achieved, it is not required that hardware devices are subjected to upgrading control one by one in the site in a manual way. Accordingly, in the remote firmware upgrading controlling method and
system, the trouble that a specially-assigned person goes to the site personally to
upgrade firmware is omitted, the manpower cost can be saved, and the upgrading efficiency can be improved.