Integrated intelligent operation and maintenance control method, system and operation and maintenance platform

Abstract

The invention belongs to the technical field of cloud data processing, and discloses an integrated intelligent operation and maintenance control method and system and an operation and maintenance platform, and the integrated intelligent operation and maintenance control method specifically comprises the steps: formulating a service directory according to a service range provided by an integrated intelligent operation and maintenance self-service portal, issuing to a corresponding target user range of the self-service portal; a workflow engine module is used for managing service processes including application, examination and approval, delivery and recovery/evaluation; constructing a CMDB uniform resource configuration library, and storing all key information of operation and maintenance management and all data related to operation and maintenance in real time; resource change management of a service directory and change management of historical IT resources in a non-self-service portal service directory are achieved through a CMDB; and a safety operation center is constructed, an API interface is opened for the automatic operation and maintenance module, and real-time updating of operation and maintenance data is realized through linkage with the CMDB.

Description

technical field [0001] The invention belongs to the technical field of cloud data processing, and in particular relates to an integrated intelligent operation and maintenance control method, system and operation and maintenance platform. Background technique [0002] At present, with the continuous advancement of the digital transformation process of countries and enterprises, cloud computing and container technologies have been widely used in informatization construction, and cloud business application systems have become the mainstream trend. At the same time, with the popularization of cloud computing and changes in network forms, how can the overall IT infrastructure still meet the regulatory requirements of the National Cybersecurity Law and the cybersecurity level protection system in the process of cloudification of IT infrastructure. How to ensure the efficient, safe and stable operation and maintenance of the overall heterogeneous IT information system infrastructur...

AI Technical Summary

Problems solved by technology

[0013] 1) Lack of integrated intelligent operation and maintenance capabilities throughout the entire process of daily operation and maintenance scenarios, and existing tools cannot cover the entire operation and maintenance process in an integrated manner: The internal linkage of the control system realizes the automatic creation of the CMDB library of new resources, the automatic creation and management of new monitoring objects, the creation of security operation and maintenance bastion accounts for new resources, the security login and operation audit of new resources, and the new Resource network IP address pool synchronous management A series of data and process collaboration capabilities among professional operation and maintenance modules

[0014] 2) Lack of linkage with other third-party systems within the user, such as: identity authentication, security management platform, message platform, portal / OA, business system, equipment / management resources, resulting in daily problems during daily operation and maintenance. Switching back and forth between multiple systems reduces the efficiency of operation and maintenance processing

[0015] 3) There are data islands or loose coupling among the operation and maintenance tools, which makes the operation and maintenance management unable to coordinate efficiently and cooperate with the team, reducing the operation and maintenance efficiency

[0016] 4) The main operation and maintenance service scenarios cannot be approved and delivered automatically through automated means

[0018] (1) The existing technology lacks integrated intelligent operation and maintenance capabilities throughout the entire process of user operation and maintenance scenarios, and lacks the ability to cover the entire operation and maintenance process in an integrated manner; it lacks linkage with other internal systems of users, resulting in daily operation and maintenance processes. When dealing with daily problems in the middle, switching back and forth between multiple systems reduces the efficiency of operation and maintenance processing

[0019] In the existing technology, there are data islands or loose coupling among various operation and maintenance tools, which makes the operation and maintenance management unable to coordinate efficiently and cooperate with the team, and reduces the operation and maintenance efficiency

The main operation and maintenance service scenarios cannot be approved and delivered automatically through automated means

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