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279 results about "Client station" patented technology

Integrated customer web station for web based call management

A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and / or debugged via the Web-enabled workstation, using a debugger / tester which runs the routing rules under a simulated environment. In addition, customers may provision hierarchies for their business; create, modify or delete agent pools; manipulate capacity tables; and define quota schemes, value lists and schedule tables, all at the customer site via the Web-enabled workstation. The present invention also enables the customers to view near real-time displays of call center ACD statistics and peg counts based on routing rules, as well as, run provisioning and statistical reports on provisioning and statistical data and also to extract the data for further analysis. Additionally, the present invention supports foreign language and branding features on a graphical user interface. An infrastructure is provided which enables secure initiation, acquisition, and presentation of the call manager functionalities to customers from any computer workstation having a web browser and located anywhere in the world.
Owner:VERIZON PATENT & LICENSING INC

Storage management system with file aggregation

A data storage subsystem employs managed files, each comprising one or an aggregation of multiple individual, constituent user files, to reduce file management overhead costs. After receiving user files from a client station, the subsystem creates a contiguous managed file by aggregating selected ones of the received user files according to certain predetermined criteria. Managed file creation and use are transparent to the client stations. To aid in file management, the subsystem provides a mapping table that lists, for each user file, a corresponding location of that user file within a managed file. With this hardware and table structure, the system conducts file management with reduced overhead. For example, internal data management operations include an improved copy operation where a managed file is copied as a contiguous unit between first and second locations in the data storage subsystem. In addition to internal data management operations, the subsystem satisfies client output requests, including retrieve operations initiated when the subsystem receives a retrieval request and identified user file from a client station. In response, the subsystem employs the mapping table to find the identified user file's location in the managed file. Referencing the identified user file's location in the managed file enables the subsystem to obtain a copy of the identified user file, which is ultimately provided to the requesting client station.
Owner:IBM CORP
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