Call center interaction system and method
A technology for call centers and interactive systems, applied in automatic switching offices, telephone communications, electrical components, etc., can solve problems such as inability to record user operation behaviors, heavy workload of customer service personnel, and impact on service efficiency, so as to save labor costs and reduce workload, and the effect of improving service efficiency
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[0065] In order to understand the technical solutions of the present invention more clearly, the present invention will be described in detail below with reference to the accompanying drawings. The embodiments of the present invention have exemplary functions, and insubstantial improvements made by those skilled in the art on the basis of the embodiments of the present invention shall all belong to the protection scope of the present invention.
[0066] like figure 1 Shown call center interaction system, which includes:
[0067] The interaction module is configured to receive original information transmitted from the user's telephone terminal, where the original information includes the service mode information selected by the user and the user's telephone number.
[0068] The user's phone number is usually obtained when the interactive module answers the incoming call of the user's telephone terminal; after the incoming call is connected, the interactive module will transmit...
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