The invention discloses a video call process voice acquisition method and device,
computer equipment and a medium. The method comprises the steps: creating a special
communication channel associated with a terminal ID between a user terminal and a
virtual image platform based on a video call request; receiving call media
stream data of the user terminal, associatively storing the target agent ID and the terminal ID, and obtaining a response verbal skill text corresponding to the
audio media stream data; sending the response verbal skill text and the target seat ID to a
virtual image platform;establishing MRCP connection with the media
stream processing platform, and sending a target agent ID associated with the response verbal skill text to the media
stream processing platform; if a verbal skill broadcast end notification of a target virtual seat corresponding to the target seat ID sent by the media
stream processing platform is received, closing the MRCP connection with the media
stream processing platform, starting the voice recognition platform to collect
audio media stream data according to the target seat ID, and repeatedly executing receiving of the call media
stream data generated by the user terminal to eliminate
noise and receive the radio accurately.