51 results about "Tiered service" patented technology

A system for physical location self awareness in network connected devices comprises a location server acquiring locations of the devices from a real-time location system (RTLS) and an agent running on each of the devices, the agent querying the location server for a location of the device and storing location information for the device on that device. The system may comprise a plurality of RTLSs and a hierarchical server for searching for a location of a device starting from a last known location server outward. A method for providing location self awareness in network connected devices comprises establishing a location server for acquiring a location of the device from an RTLS, executing an agent on the device, instructing the device to send a query to the location server for location information for the device, and storing the location information for the device on the device.

A policy engine in a policy-based, outsourced, network management system. In one embodiment, the management system is multi-layered, modular and stores device configuration data in non-device specific format, which are subsequently translated to device-specific format by lower layers of the management system. The non-device specific format is the same (e.g., XML) as that used to create the policies with the user GUI (e.g., browser) and transport them to the service center over the internet. A database stores a policy directory in a hierarchical format that is separate from a policy store (configuration store) for devices in a flat (non-hierarchical or parallel) format. In one embodiment, a policy engine develops policies in a hierarchical format, but then stores the device schema, or objects, in a low-level, flat database. Multiple hierarchical services which impact a single device have the characteristics related to that device knitted together, and then fed back to a policy store database as a flat file for that device, in a non-device specific format. Thus, instead of storing the policies separately, and in hierarchical linked format, the device descriptions are stored with the aspects of all policies that affect that device.

A tiered service model for a digital multimedia contact center assigns an entering contact to an initial service tier based on routing criteria for the contact and may escalate or de-escalate the contact to a different service tier if the routing criteria changes. The routing criteria is initially determined based on a media type associated with the contact. The digital multimedia contact center contains a set of media routers, each of which passes a contact of a particular media type to a workflow engine which executes workflows to direct the processing of contacts at service tiers that require agent activity. Agents are allocated to contacts by a dynamic automate contact distributor and the appropriate media router is used to route the contact to an agent. The workflow engine also executes workflows for agents to control the allocation of agents to contacts.

“Tiered” groups of devices (tiered service radios) and/or licenses associated with the devices or users so as to provide a hieratical set of interference protection mechanisms for members of each tier of service are disclosed. Point-to-point and point-to-multipoint data links for any communication application, including wireless backhaul applications, are also disclosed. Exemplary systems, devices, and methods disclosed herein allow for the efficient operation of such a tiered service. Interference protection among tiered service devices belonging to one or more tiers of the service, from other devices within the same tier of service, or devices of other tiers of service, is disclosed. Identification of other devices of the same or differing tiers of service, and interference mitigation between other tiered service devices based upon intercommunication between the devices, and/or via a central registry database, are also disclosed.

The present invention is directed to a method and system for accommodating a person's desires of meeting, locating and/or attracting others for dating, contact or human discourse, or a person's desires of acquiring certain objects or collectibles, or news in general, or business, financial, or sports/betting information and the like, or any combination thereof, by a person placing or answering an advertisement on the Internet or other public medium, and being appraised of one or more responses thereto by SMS messaging.

The invention provides enhancements to service discovery procedures associated with short-range communication in mobile terminals. In particular, the present invention employs a layered service discovery decision-making process that relies on historical information stored in the mobile terminal and mobile terminal analysis of the information associated with tag to make decisions regarding service discovery. As such, the present invention provides efficient service discovery that limits unnecessary connections to external servers and, thereby accelerates the overall service discovery process.

A system and method of escalating non-realtime communications entering a Contact Center. The present invention removes communications that may initially be viewed as requiring deferred assistance, such as those near missing their SLA or those determined to require immediate handling based on identifying a particular important customer, from its shared file folders and “escalating” them to be routed as a live communications, for immediate response by a designated agent. An alternative tiered service model for a digital multimedia contact center assigns an entering contact to an initial immediate or deferred service tier based on routing criteria for the contact and may escalate or de-escalate the contact to a different service tier if the routing criteria changes. The service tier is initially determined based on a media type associated with the contact. The digital multimedia contact center contains a set of media servers, each of which passes a contact of a particular media type to a workflow engine (one for each service tier—immediate and deferred), which executes workflows to direct the processing of contacts at service tiers that require agent activity, for the immediate service tier contacts pass through a set of media routers. Agents are allocated to contacts by a dynamic automated contact distributor and the appropriate media router is used to route the contact to an agent. The workflow engines also execute workflows for agents to control the allocation of agents to contacts.

A system and method for providing telephonic content security service in a wireless network environment is described. A plurality of wireless devices interfacing over a network providing wireless telephonic services through a layered service architecture. Content security services are provisioned to the wireless devices via the layered service architecture. Each content security service is delivered through applications executing in a user layer on each wireless device. The provisioning of the content security services to each wireless device are supervised from a network operations center at which are maintained a master catalog of the applications and configured wireless devices list. Configuration of each wireless device is managed from a configuration client by consulting the master catalog and the configured wireless devices list and downloading the applications to each wireless device. The content security services are delivered as functionality provided through execution of the applications on each wireless device.

A multi-tiered communication system for provisioning a cloud computing system to host a media server. The system includes a data center including one or more Interactive Voice Recognition (IVR) functions that are configured for use with a caller who initiates contact with the data center. The system also includes a media server implemented in a cloud computing system. The media server is configured to route an incoming call from one subscriber to another, or in the case of a caller to the data center, to route one or more IVR messages to the caller and to connect the caller with an agent for real-time communication.

The invention discloses a method for realizing HQoS on a network processor and the network processor, wherein the method comprises the following steps: a configuration module configures an HQoS strategy according to the processing capability of a flux management device, sends the strategy to a drive detection module and binds the HQoS strategy on a port needing HQoS deployment; the drive detectionmodule roughly calculates the stream ID of the data streams corresponding to each node according to the HQoS strategy, fills the IDs into corresponding HQoS items, and configures the TM according tothe HQoS strategy; a micro-code module reads the stream ID and fills the stream ID into the corresponding register of the TM; and the TM carries out corresponding management and deployment on the datastreams passing the port according to the filled stream ID. In the invention, the method and the network processor can realize the functions of flux deployment, management and the like on hardware grade, and can realize more accurate HQoS deployment by adopting a method of combining software configuration and hardware deployment.

Methods and systems for remotely provisioning applications from the cloud in secure environments with robust license control failover options using a hierarchical server topology. Cloud-based servers provide applications and licenses to an organization's local servers, which in turn serve applications and licenses to end user devices. By synchronizing information including license and application provision information among the local and cloud-based servers, an organization's local servers can continue to serve applications and licenses when one or more of the organization's local servers fail.

The invention discloses a tiered service aggregation method under the open network environment, which is a scheme for realizing the complex requirement of a user under the open network environment and for realizing the selection control of network resource or service. By aiming at the characteristics of the large scale, the dynamics and the isomerism of the open network environment, the tiered service aggregation method provides an information service five-layer aggregation method comprising an original service resource pool, a selected service resource pool, a relevant service resource pool, a multiattribute selection process and a relevant selection process; and the model is used for realizing the selection control scheme of the model. When the network is formed, the scheme is used for classifying service functions, relevance and the like provided by the user, resource pools of different tiers are built, and a tiered service aggregation decision mechanism based on the QoS is built. The service selection function based on QoS is expanded by the scheme, the dynamic characteristic and the unified interface characteristic of the selection control are added, and a brand-new mode is provided for researching the service selection mechanism under the open network environment.

The present invention related to communicating between a network and user equipment in a wireless communication system. The invention includes receiving communications on a first frequency, receiving information on the first frequency, wherein the information indicates at least one transmission frequency having no associated uplink service, and determining not to search for any transmission frequency having no associated uplink service different from the at least one transmission frequency.

The invention discloses a device for realizing hierarchical quality of service business, comprising an information receiving module used for receiving types of business and business process information, an information distribution module used for determining an object business tree according to the received types of business and business process information and storing the received types of business into a node to be processed of the object business tree, and a business management module used for traversing the object business tree and conducting the corresponding operations on the marked nodes in the traversing process. The invention also discloses a method for realizing the hierarchical quality of service business, comprising: the business management module is used for traversing the object business tree and conducting the corresponding operations on the marked nodes in the traversing process. By adopting the device and the method, the repetitiveness of software codes for realizing HQOS business can be reduced, and the maintainability and the expandability of the software code are improved.

The invention discloses a routing method for realizing hierarchical service of a next generation calling center, comprising the following steps: allocating priorities of user, threshold of call completing rate, statistics period and sampling period for a service request, setting corresponding sampling linked lists and sampling nodes for the priorities of user and inserting a new sampling linked list for each sampling linked list when the statistics period comes; when the service request comes, recording the statistical information of the call completing rate on the sampling node in the sampling period; classifying the priorities of user based on the call completing rate and the threshold of call completing rate, putting the priorities of user lower than the threshold of call completing rate into a set A and putting the priorities of user higher than the threshold of call completing rate into a set B; finding an appropriate service request in the set A in accordance with the prioritiesof user from top to bottom, if the set A has no appropriate service request, finding the appropriate service request in the set B and connecting the idle telephone operator for the found service request. The method can accurately reflect the call completing rates on the priorities of user and ensure the hierarchical service to achieve the best effect.

The invention discloses a method, a system and a device for selecting a multipoint control unit in conference scheduling, which are applied in the system in which a terminal is joined in the conference through the multipoint control unit; the method comprises the steps that: a network management apparatus acquires the rest resource information of all the multipoint control unit MCU from a database; the network management apparatus selects MCU through hierarchical service regions; the network management apparatus indicates the terminal to use the MCU to join in the conference. In the invention, a cache table is established to preserve the MCUs in each hierarchical service region and the rest resources of each MCU, greatly diminishing the consumption of time for computing the MCU resources; in addition, the MCUs are associated with the hierarchical service regions so that the classification of the MCUs are more conspicuous; and the principle of proximity is adopted to select the MCU, thus improving the efficiency and usability of MCU.

The invention discloses a renewable self-adaptive calculation unloading layered service quality optimization method. The method is characterized in that a layered QoS optimization method is adopted; agiven target system and a group of real-time application programs are designed; local scheduling is generated by continuously performing energy distribution of an application level and a component level on a terminal device layer, and an optimal local-remote scheduling solution is exported through renewable adaptive calculation unloading on a fog layer, and the method specifically comprises the steps of constructing an application model, a QoS model and an energy model. Compared with the prior art, the QoS of the whole system is improved by 135.88%, the QoS of the single application program is improved by 48.49%, the QoS of the whole system is optimized, released energy is used for enhancing the QoS of the optimal locally executed applications, and the method is simple, convenient and high in efficiency.