The invention belongs to the technical field of
artificial intelligence, and particularly discloses a multi-
modal intelligent question and answer method and
system in the automobile field and a program product, multi-type knowledge in the automobile field can be analyzed by introducing a multi-
modal technology, and effective information such as pictures or texts can be accurately retrieved; multiple scenes in the automobile field can be covered through intention recognition, local
knowledge management is facilitated, meanwhile, efficient intention classification can be conducted on query of a user, and the retrieval matching speed is increased; through
query rewriting, the intention of the user can be more accurately understood; by optimizing the reply, the picture and text information in the
knowledge base can be effectively fused, so that the replied answer is more accurate. According to the method, the defects of an existing question-answering
system in multi-round question-answering and complex query are effectively overcome, the interactive experience of the user can be enhanced, the practicability and
user satisfaction of the automobile field question-answering
system are improved, and the development of intelligent services in the automobile field is promoted.