Methods and apparatus are disclosed for a
technician to access an
intranet through a systems interface to back-end legacy systems. Generally, a
technician logs a computer into a systems interface that permits access to back-end legacy systems. Preferably, the systems interface is located on at least a first
network address. Preferably, the systems interface includes a first
server with
middleware for managing the protocol interface. Preferably, the systems interface includes a second
server for receiving requests and generating legacy transactions. After the computer is logged in, a request for access to an
intranet is made. Preferably, the request results from the
technician selecting an icon or engaging a
software button. After the request is processed, a message is sent from the systems interface to the computer. The message causes the computer to launch a
software application that seeks out a separate
network address corresponding to the
intranet. Preferably, the
software application is a browser that seeks out a technician
home page on the intranet. The systems interface routes communications from the computer to the separate
network address. Preferably, the message cause the first
server to
route the computer from the first network address to the separate network address.