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65 results about "Rating score" patented technology

A credit rating or “credit score” is a numerical score that represents how trustworthy your reputation is as a borrower. Essentially, your credit score sums up the information on your credit report into one number. The higher the score, the more credit-worthy you’ll likely appear to reputable financial...

System and method to automatically monitor service level agreement compliance in call centers

A system and method for comprehensive automated call center customer / agent interaction monitoring and service level agreement (SLA) compliance. The system reduces a massive volume of call center activity into readable data points and SLA metrics for measuring agent and overall call center performance levels. The system allows for the scaling up of the SLA compliance process, which is currently done manually by quality assurance personnel for a limited sample set. With the system, customer calls are computationally sampled for speaker diarization and voice isolation, speech emotion recognition, unique salient feature extraction, reference pattern template matching, and automatic speech recognition. The system is adaptively programmable for recognizing and predicting SLA metrics such as: customer satisfaction, issue resolution, appropriate agent greeting and identification, customer understanding, acknowledgment, abandonment, sales attempts, and customer retention, etc. Rating scores are assigned to SLA metrics by intelligent speech emotion pattern recognition and machine learning algorithm. The system provides for cost-effective SLA metrics and quality assurance at scale, with agent performance statistics, customer satisfaction data, and additional insights, via system generated reports and live activity streams.
Owner:HAUKIOJA RISTO +3

Search method and search system on basis of social intercourse

InactiveCN103246677AHelp screen outGood choice judgmentSpecial data processing applicationsSocial circleRanking
Disclosed are a search method and a search system on the basis of social intercourse. The search method and the search system are characterized in that the traditional search engine and a social technology are combined with each other, the search system comprises a social technical system, and a user rating and commenting module, a transaction evaluating module, an official website authentication module, an official website question and answer module and a social circle recommending module are constructed to form the social technical system. The search method and the search system have the advantages that users participate in discriminating, screening and optimizing search results, so that the search results are efficient, accurate, socialized and personalized; owing to the user rating and commenting module, the users judge the quality of websites according to website rating and commenting results and determine ranking and rating scores of the websites in new search results; particularly, the transaction quality of counterparties is reflected by rating evaluation of the transaction evaluating module (in which purchasing transaction sellers are the websites and buyers are the users); and the search results are optimized via the official website authentication module, the website question and answer module and the social circle recommending module by the aid of the social technology, so that the search method and the search system are beneficial to the users to screen out fraudulent websites in the search results and optimally select and judges the websites.
Owner:TAOXIN NETWORK

Resident customer value grading model construction method based on analytic hierarchy process

InactiveCN111126775AFully excavatedAssessment Grading Scheme ScienceResourcesPaymentRating score
The invention discloses a resident customer value grading model construction method based on an analytic hierarchy process, and belongs to the technical field of electric power. An existing evaluationscheme directly uses a formula to carry out credit evaluation calculation, deeper influence factor identification and evaluation cannot be carried out according to actual conditions, and an evaluation grading scheme is not scientific and reasonable enough. According to the invention, the AHP analytic hierarchy process is adopted to calculate the comprehensive rating score of the customer, and qualitative and quantitative analysis is carried out on the value of the customer in a multi-objective and hierarchical manner; customer value characteristics can be fully mined, and an evaluation grading scheme is more scientific and reasonable. In combination with customer marketing service guidance at the present stage and based on customer power consumption historical data such as information conditions, payment conditions, power consumption conditions, interaction conditions and growth conditions, customer model scores are comprehensively evaluated from five dimensions such as the customer information conditions, the payment conditions, the power consumption conditions, the interaction conditions and the growth conditions through research methods such as business research, expert interview and mining modeling.
Owner:STATE GRID ZHEJIANG ELECTRIC POWER CO MARKETING SERVICE CENT

listening evaluation method based on listener micro-expression, DEVICE, COMPUTER DEVICE AND STORAGE MEDIUM

The invention discloses a listening evaluation method based on listener micro-expression, DEVICE, COMPUTER DEVICE AND STORAGE MEDIUM, The listening evaluation method based on the listener's micro-expression comprises the following steps: because for every listener in the lecture, the microexpressions extracted from the collected facial images of the listener belong to the true state of the listener 's heart, it is determined that the preset emotional state corresponding to the micro-expression also belongs to the true emotional state of the listener 's heart, Next, each first evaluation scorecorresponding to the emotional state of the listener is determined, the first overall rating score of the listener is then calculated, Finally, the activity evaluation score of listening activities isdetermined according to the first total evaluation score of all the listeners, Therefore, this kind of scoring method is more reflective of the audience's true evaluation of listening activities, will not be affected by the audience's subjectivity and other reasons, a better understanding of the effect of listening activities, undoubtedly improve the accuracy of the statistics of the audience's evaluation of listening activities.
Owner:PING AN TECH (SHENZHEN) CO LTD
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