PROBLEM TO BE SOLVED: To provide a service quality evaluation support apparatus capable of evaluating the service quality without creating an evaluation model. Ž
SOLUTION: The service quality evaluation support apparatus is provided with a self-organization map (SOM) creation means for creating an SOM with respect to service specifications of facility management and an evaluation label creation means for adding a label to a cluster occurring to the SOM generated by the SOM creation means. Ž
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