A
system and method for conducting surveys, and, more particularly, an at least partially automated and efficient
system and method for collecting,
processing, and displaying customer satisfaction survey information that enables a product or
service provider to evaluate the quality of goods and / or services received based on ratings and reports obtained by performing surveys of customers, employees, and / or staff. The
system utilizes an execution platform using a clinical
process improvement methodology. The system provides the execution platform with
software scripts implementing the clinical improvement process, using
drill-down questioning techniques and verbatim comments tailored to the survey participants comments and / or status information to
gain insights into the participants' reasons for their opinions. The system obtains raw survey data and processes that data into useful survey information, such as graphs and charts, for presenting to survey consumers (i.e., system users) who may be remotely located. In this way the system and method can be utilized in a quality improvement program for any service or product provider.