The invention relates to the technical field of voice
processing, and discloses a voice quality inspection
analysis method, device, equipment and medium, and the method comprises the steps: predicting a customer identifier through obtaining reservation customer data and a business service
list, and building the connection of a
server through a Native connection method, the method comprises the following steps: receiving an audio
stream file from a
server side, sending reservation
client data to the
server side, adding the reservation
client data into a
client service
list, when the audio
stream file from the
server side is received, performing audio coding conversion by using an
advanced audio coding algorithm to obtain an audio file, and instructing the
server side to notify a chest card to clean a space; performing audio quality inspection on the reserved customer data and the audio file through a quality inspection detection model to obtain a quality inspection result; and inputting the quality inspection result and each historical quality inspection result into a quality inspection clustering model, and carrying out graph clustering analysis to obtain a quality inspection analysis result. Therefore, the accuracy of the quality inspection result is improved, and the quality inspection analysis result of insufficient business items is automatically analyzed.