The invention relates to the technical field of
big data, in particular to a question and answer
library knowledge management system based on
deep learning and an implementation method thereof. The
system comprises a global setting module, a
knowledge management module, a
knowledge learning module, a knowledge statistics module, a session
simulation module and a terminal docking module, each module has setting functions of adding, deleting, modifying, checking and the like; the method comprises the following basic steps: (1) carrying out global setting; (2) performing
knowledge management, including knowledge creation; (3)carrying out
knowledge learning, wherein
knowledge mining and problem clustering are carried out through an
iteration process of
big data information / historical sessions,and user
annotation feedback is carried out; (4) carrying out session
simulation: simulating a session of a real environment; (5) carrying out knowledge statistics, and
high frequency and sudden increase problems in the application field are understood for improvement and
decision making; and (6) carrying out multi-terminal
adaptation and distribution on the packages by the modules. According tothe
system and the method, the
natural language habit of human beings can be known, the complex problem of a user can be known, and manual intervention is not needed.