The application provides a project
knowledge base-based work order service tracking method, platform and medium, relates to the technical field of
data processing, and the method comprises the following steps: constructing a project
knowledge base in a project operation process; reading work order information, performing semantic analysis
processing, and mapping the analysis result to the project
knowledge base to generate a knowledge mapping result; extracting a historical
processing path and a standard implementation path associated with the work order and meeting a preset condition, and constructing a service
processing baseline track corresponding to the work order; in the work order execution process, real-time collection of work
order processing behavior information is performed, continuous mapping to the project knowledge base is performed, and a real-time knowledge evolution track is generated; and work order service tracking analysis is performed, and a service tracking result is established. The application solves the technical problem that work
order management in the prior art mostly depends on manual input and processing, lacks an automatic
knowledge mining and application mechanism, and work
order processing efficiency is low, error rate is high, and project progress and quality are affected.