The present application relates to the field of charging equipment, and particularly relates to an
automatic processing method and device for charging equipment exception. An
automatic processing method for charging equipment exception comprises the following steps: setting a charging equipment
exception rule library; when the charging equipment is in an
exception rule in the
exception rule library, automatically executing a preset
processing method for the exception rule. The response speed of operation and maintenance is improved, the previous manual intervention
processing is changed into a response speed of seconds, the shutdown loss is greatly reduced, the
false alarm rate is greatly reduced from 30% to 5%, the exception rule maintenance efficiency is greatly improved, the time consumption of new equipment rule configuration is reduced from 2 hours to 5 minutes, the labor cost is greatly reduced, the proportion of automatic
recovery of the equipment is greatly improved, the automatic
recovery rate reaches 95%, the availability rate is improved to 99.5%, and the customer satisfaction is improved.