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Intelligent automated agent for a contact center

InactiveUS20140314225A1Improve customer serviceGood and more personalized serviceCustomer relationshipSpecial service for subscribersContact centerData science
A system for handling customer interactions with a contact center for an enterprise includes an intelligent automated agent that includes a processor, a non-transitory storage device configured to store customer profile data, and a memory. The memory has instructions stored thereon that, when executed by the processor, causes the processor to: run an artificial intelligence engine configured to learn knowledge about a customer from past interactions between the contact center and the customer, and to apply the learned knowledge to future interactions; and maintain the customer profile data on the storage device. The maintaining of the customer profile data includes retrieving the customer profile data at a beginning of a new interaction, using the retrieved customer profile data to decide how to handle the new interaction, and updating the customer profile data after completion of the new interaction to reflect the new interaction as one of the past interactions.
Owner:GENESYS TELECOMMUNICATIONS LABORATORIES INC

Method and apparatus for automated selection, organization, and recommendation of items based on user preference topography

A computer system representing user preferences in an N-dimensional preference topography and making recommendations based on such topography. The preference topography depicts user ratings of products in a recommendation database. Each product is represented by a product vector associated with N objectively measurable characteristics. The user rating of a product, therefore, represents the user's preference for the particular combination of the N objectively measurable characteristics making up the product. In making a recommendation of products to the user, the system assigns a rating to each product in the recommendation database based on the preference topography. The system then selects a plurality of maximally unique choices from the rated products for recommendation to the user. These maximally unique choices are calculated to be as diverse from one another as possible but still to the user's liking. In another embodiment of the invention, the system identifies portions of the N-dimensional rating space for which the user has indicated a positive association (a positive preference cluster) or a negative association (a negative preference cluster). In making a recommendation of a potential product, the system determines the similarities of products that fall in the positive preference cluster with the potential product. The system also takes into account the products that fall in the nearest negative cluster and determines the similarities with such products and the potential product. In one particular aspect of the invention, the system presents a virtual character for making the usage of the system more user-friendly and interesting. The virtual character is programmed to interact with the user for obtaining user ratings of products and thus determining where the user preferences lie.
Owner:MUSICIP CORP

Method and apparatus for automated selection, organization, and recommendation of items based on user preference topography

A computer system representing user preferences in an N-dimensional preference topography and making recommendations based on such topography. The preference topography depicts user ratings of products in a recommendation database. Each product is represented by a product vector associated with N objectively measurable characteristics. The user rating of a product, therefore, represents the user's preference for the particular combination of the N objectively measurable characteristics making up the product. In making a recommendation of products to the user, the system assigns a rating to each product in the recommendation database based on the preference topography. The system then selects a plurality of maximally unique choices from the rated products for recommendation to the user. These maximally unique choices are calculated to be as diverse from one another as possible but still to the user's liking. In another embodiment of the invention, the system identifies portions of the N-dimensional rating space for which the user has indicated a positive association (a positive preference cluster) or a negative association (a negative preference cluster). In making a recommendation of a potential product, the system determines the similarities of products that fall in the positive preference cluster with the potential product. The system also takes into account the products that fall in the nearest negative cluster and determines the similarities with such products and the potential product. In one particular aspect of the invention, the system presents a virtual character for making the usage of the system more user-friendly and interesting. The virtual character is programmed to interact with the user for obtaining user ratings of products and thus determining where the user preferences lie.
Owner:RESONANCE MEDIA SERVICES INC

Exercise machine with compound abdominal movement

InactiveUS7329213B1Improving health and well being and appearanceImprove efficiencySpace saving gamesStiltsEngineeringExercise machine
An exercise machine includes a frame having a horizontally extending seat mounted thereon. A foot restraint assembly is pivotally mounted about a first horizontal pivot axis to the frame. A motion translation arrangement has one end pivotally secured about a second horizontal pivot axis to the frame, and an opposite end extending beyond the frame. An arm, back and head support is pivotally secured about a third horizontal pivot axis to the opposite end of the motion translation arrangement and is moveable forwardly relative to the foot restraint assembly. The second horizontal pivot axis and the third horizontal pivot axis enable a sequential, compound, articulated abdominal exercise movement as the arm, back and head support is moved towards the foot restraint assembly.
Owner:FARLEY MICHAEL D

Method of and apparatus for playing a card game

The present invention provides a game that uses a standard deck of cards and enables play in several poker activities at once. The invention provides a method of playing Poker games that allows a player to have an interest in a current game even after folding his hand. This is achieved in part by a method of playing a card game played with a standard deck of fifty-two cards by two to seven original players, comprising a first step of each player posting a first wager and a second wager. At least a portion of this first wager is allocated to a jackpot fund wherein after all remaining river players have selected said declared hands, the following awards are distributed:(1) wagers are awarded to the remaining river player(s) holding the winning declared hand(s) in accord with a standard poker rank;(2) a bonus pay is awarded to each of said remaining river player(s) in accord with a scale; and(3) a jack pot is awarded to all remaining river player(s) if two or more players declared hands equal to or exceed a set jackpot rank.
Owner:STRONG DENNIS RAY +1

Gaming machine

It is disclosed the slot machine 1, in which when it is determined that the “colorless effect” process utilizing the colorless 7 symbol 193 is done (S33) and for example, the winning combination of the red 7-red 7-red 7 is won, two red 7 symbols are automatically stopped and displayed along the pay line, thereafter the colorless 7 symbol is stopped and displayed along the pay line (S37). Further, after 0.5 seconds are elapsed, red color is added to the colorless 7 symbol 193 by displaying red color in the area superimposing with the colorless 7 symbol 193, thereby the colorless 7 symbol 193 is displayed as the red 7 symbol (S38). And in the free game conducted continuous to the base game based on that the trigger thereof is realized, when the specific winning combination (red 7-red 7-TRIPLE or red 7-red 7-DOUBLE) is won, the red 7 symbols are stopped on the pay line on the left reel 220 and the center reel 220 and the first divisional symbol “LE”, which is obtained by dividing the word “TRIPLE” or DOUBLE” into two, is stopped, thereafter the symbols are scrolled on the variable display portion 24 corresponding to the right reel 220 and the other second divisional symbol “TRIP” or “DOUB”, which forms the word “TRIPLE” or “DOUBLE” in cooperation with the first divisional symbol “LE”, is stopped on the pay line.
Owner:UNIVERSAL ENTERTAINMENT CORP

Language-tutoring machine and method

InactiveUS20120251985A1Fully processedRegulate complexityElectrical appliancesTeaching apparatusLanguage productionParsing
A language tutoring machine communicates with a user for teaching of a linguistic sub-system in a particular language. The language tutoring system comprises at least one computational module that functions to produce and comprehend utterances which employ the linguistic sub-system. The at least one computational module embodies two models which operationalizes the linguistic sub-system; a student model approximating a specified user's performance when producing and comprehending language involving the linguistic sub-system, and a teacher model which represents an archetypal configuration of the language-system. The teacher model and student model use the same formalisms, advantageously Incremental Recruitment Language (for conceptualising and interpreting) and Fluid Construction Grammar (for expression and parsing). This enables a single computational module to be operated, at different moments, to represent the teacher model and to represent the student model, and enables the same components to be used for language production and comprehension.
Owner:SONY CORP

Interactive workstation for creating customized, watch and do physical exercise programs

InactiveUS6453111B1Interesting efficiencyPatient's interest can be maintainedPhysical therapies and activitiesTelevision system detailsDigital videoRegimen
An interactive touchscreen workstation is disclosed for generating patient-specific physical therapy videotapes. The workstation generally includes an appropriately programmed, digital central processing unit; first storage unit for storing digital video exercise data; second storage unit for storing digital audio exercise data; third storage unit for storing digital patient data; fourth storage unit for storing digital audio music data; user interface controls for directing the operation of the central processing unit so as to (i) generate a sequence of digital video frames from the data contained in the first storage unit, with that sequence corresponding to a particular physical therapy regimen prescribed for that patient, and (ii) generate a digital audio track from the digital audio exercise data contained in the second storage unit, and / or the digital audio music data contained in the fourth storage unit, with the digital audio track generated by the central processing unit corresponding to the sequence of digital video frames generated by the central processing unit; and output unit for recording the-sequence of digital video frames generated by the central processing unit and digital audio track generated by the central processing unit on a standard videotape, which videotape can thereafter be used by a patient to conduct "watch-and-do" physical therapy by playing back the videotape while simultaneously carrying out the regimen of physical therapy exercises specified in, and illustrated by, that same videotape.
Owner:OMNI REHAB SYST

Gaming machine

Disclosed is a gaming machine 1. The gaming machine 1 comprises a liquid crystal display unit 2b for notifying the information about the timing at which a player should conduct the stop operation, and an image control MICOM 81 for determining whether the stop operation is carried out at the timing at which a player should conduct the stop operation, and updating a value of point, on condition that it is determined that the stop operation is continuously carried out at the corresponding timing. The image control MICOM 81 carries out a game over 100 times, in which the internal winning combination determined by the main control means 71 corresponds to the effect data determined by the effect mode determining means by one-to-one, on condition that the value of point is ┌50┘.
Owner:UNIVERSAL ENTERTAINMENT CORP

Playset system for toy vehicles

A playset system for toy vehicles, preferably wheeled toy vehicles, the playset system having multiple levels including a base level, having one or more and preferably two or more base segments that are interconnectable; and a roadway level having one or more and preferably two or more segments that are interconnectable, wherein the roadway level is located on an upper surface of the base level. In a preferred embodiment, the playset system is specifically designed and scaled to accommodate die cast vehicles, preferably 1:64 scale die cast vehicles that are known in the art. The playset in preferred embodiments utilizes magnetic fields to operatively connect the components of the base level to components of the roadway level.
Owner:DITROPOLIS

Playset system for toy vehicles

ActiveUS20100258646A1Maintain interestStay interestedToy trackwaysEngineeringMagnetic field
A playset system for toy vehicles, preferably wheeled toy vehicles, the playset system having multiple levels including a base level, having one or more and preferably two or more base segments that are interconnectable; and a roadway level having one or more and preferably two or more segments that are interconnectable, wherein the roadway level is located on an upper surface of the base level. In a preferred embodiment, the playset system is specifically designed and scaled to accommodate die cast vehicles, preferably 1:64 scale die cast vehicles that are known in the art. The playset in preferred embodiments utilizes magnetic fields to operatively connect the components of the base level to components of the roadway level.
Owner:DITROPOLIS

Video game processing apparatus, video game processing method and video game processing program

A game program recognizes a graphic drawn by a player with an input device such as a touch pen (30). An icon corresponding to the graphic is matched and displayed on a display section (20). With such a configuration, the player is able to create a desired icon at a desired position. Thus, the content of the game program may be customized freely and varies widely. Accordingly, the player is able to enjoy a drawing operation with a touch pen. At the same time, it is possible to enhance the flexibility of the development of the game story.
Owner:SQUARE ENIX HLDG CO LTD

Gaming machine

A gaming machine includes: a display device; a first game controller that performs a first game in which a plurality of symbols are stopped after being variably displayed on the display device and a winning combination is determined based on an arrangement of the stopped symbols; and a second game controller that performs a second game on the display device when a predetermined arrangement is aligned at the first game, the second game of a pinball game in which a flipper image is moved as being operated by a player to flip a ball image moving within a predetermined display region, wherein the second game controller determines a number of the ball image to be displayed on the display region in response to the stopped symbol or to the arrangement of the stopped symbols at the first game.
Owner:UNIVERSAL ENTERTAINMENT CORP

Gaming machine

A gaming machine includes: a display device; a first game controller that performs a first game in which a plurality of symbols are stopped after being variably displayed on the display device and a winning combination is determined based on an arrangement of the stopped symbols; and a second game controller that performs a second game on the display device when a predetermined arrangement is aligned at the first game, wherein the second game controller selects one from among a plurality of games as the second game in response to the stopped symbol or to the arrangement of the stopped symbols at the first game having the predetermined arrangement aligned thereat.
Owner:UNIVERSAL ENTERTAINMENT CORP

Gaming machine and display device therefor

A gaming machine capable of maintaining the interest of a player even when the gaming machine does not work normally. For, example, a slot machine (10) comprises a display device (30) for displaying an image, and an image state control unit for controlling the display device (30) to display an image relating to a game. The slot machine (10) may be characterized in that the image state control unit controls the display device into a predetermined state upon determination that an image signal relating to the image provided to the display device fails to satisfy a predetermined condition.
Owner:UNIVERSAL ENTERTAINMENT CORP

Method of and apparatus for playing a card game

The present invention provides a game that uses a standard deck of cards and enables play in several poker activities at once. The invention provides a method of playing Poker games that allows a player to have an interest in a current game even after folding his hand. This is achieved in part by a method of playing a card game played with a standard deck of fifty-two cards by two to seven original players, comprising a first step of each player posting a first wager and a second wager. At least a portion of this first wager is allocated to a jackpot fund wherein after all remaining river players have selected said declared hands, the following awards are distributed: (1) wagers are awarded to the remaining river player(s) holding the winning declared hand(s) in accord with a standard poker rank; (2) a bonus pay is awarded to each of said remaining river player(s) in accord with a scale; and (3) a jack pot is awarded to all remaining river player(s) if two or more players declared hands equal to or exceed a set jackpot rank.
Owner:STRONG DENNIS RAY +1

Intelligent toy system with network interaction function and control method for intelligent toy with network interaction function

The invention provides an intelligent toy system with a network interaction function. The intelligent toy system comprises a toy provided with a slot. A first identification chip storing identification codes is internally installed in the slot; the toy is connected with an intelligent core component by the slot; the intelligent core component is wirelessly connected with a central control unit; the central control unit is connected with a content server. The invention also provides a control method for an intelligent toy with the network interaction function. The control method comprises the step of issuing a corresponding control command by the content server through each identification code of the toy and each input operation made on the toy by a user. According to the intelligent toy system and the control method provided by the invention, by realizing the network interaction function on a common toy, virtual characters in fairy tales / games are presented on the physical toy, and the toy can interact with the user. All interactive content is stored in the content server, and is downloaded in real time, and therefore, the interactive content is updated according to the preference of the user to keep the interest of the user.
Owner:邓豪 +1

Interactive electronic document

A method for providing an electronic document to a user in which the electronic document has one or more pages and one or more content placeholders associated with the pages. The method includes the steps of: providing content for insertion into the electronic document, inserting content into one or more content placeholders in response to a request by the user, and displaying the one or more pages of the electronic document with the content inserted in the one or more content placeholders.
Owner:FABTALE PRODN

Ethnic awareness education game system and method

A game system for ethnic awareness education game play includes a video display device, a remote controller for controlling the video display device, and a video display device readable media. The media is operable to cause the video display device to: display a first question; display the correct answer to the first question; display a second question after displaying the correct answer to the first question; and terminate game play when a termination prompt is received from the remote controller.
Owner:MOUNIA DANNA CHERIE

Poker style scratch-ticket lottery games

A lottery instant win game card simulating a Hold'Em Poker styled card game with multiple chances of winning for a player. The instant game card includes at least two sets of player hands and at least two sets of opponent hands, with at least two sets of community cards, and at least two prizes. The player can combine one set of the player hands with either set of community cards to form a strongest hand for that set of player hands. The strongest player hand is compared against the strongest opponent hand. If the player wins, the player wins the prize associated with that winning player hand.
Owner:SCI GAMES LLC

Bear Training Apparatus and Method

A device is described for training a wild bear to be at a particular location on a regular daily schedule that matches the hunter's hours. The device provides multiple food enclosures, a scent dispenser, and a timer. The timer causes one of the food enclosures to be opened at each set interval, and dispenses a scent to signal the bear that “dinner is served”. The food enclosure which is opened will preferably only remain open for a limited time interval, for exemplary purposes one hour, so that the wild bear must be present at the scheduled time. Consequently, food is accessible only for one hour each day. The food enclosures are configured to allow a varied diet to be provided for the bear to keep him interested.
Owner:LUCKEN MICHAEL J
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