The invention discloses a service robot. The service robot comprises a base (1), a charging platform (2), a mechanical arm (3), positioning system, a facial tracking and recognizing system (4), communication and power supply interfaces (10), a guide rail connection device (6) and a functional module. The positioning system and the facial tracking and recognizing system (4) are positioned on the mechanical arm (3); the base (1) and / or the mechanical arm (3) are provided with the communication and power supply interfaces (10); the guide rail connection device (6) is positioned on the base (1) and / or the mechanical arm (3); the functional module is connected with the base (1) and / or the mechanical arm (3) through the guide rail connection device (6). Besides basic functions including automatic charging, moving and the like, the service robot also has functions of positioning and facial recognizing and tracking. In addition, users can expand various functional modules on the mechanical arm and / or the base according to needs to establish a robot in accordance with own preferences and use habits, and accordingly utilization requirements of different users can be met, and design and use functions of the robot are remarkably promoted.