The invention discloses an emergency broadcast call center system and method. The system comprises an emergency broadcasting system, a user side, a public telephone switching network, a switch and a call center, a user side dials a fixed number (namely a call center system number); the call center monitors an incoming call signal and performs self-action off-hook, the call center judges validity through an incoming call number and then transmits processing information to the emergency broadcast system to request to broadcast real-time voice broadcast, and the call center starts real-time shouting broadcast after the emergency broadcast system replies an acknowledgement message; the call center comprises a vacancy recognition module, a multi-channel telephone voice integration module and alegal verification module, the multi-channel telephone voice integration module is composed of n information processing units, and n is a natural number larger than 2 and is set according to user requirements. According to the invention, the problem that only one incoming call is supported by one number in the traditional broadcast is solved, the redundancy of equipment is greatly reduced, and thehardware cost is also greatly reduced. The system has the characteristics of low power consumption, easiness in installation and maintenance, small occupied space and the like.