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1356 results about "Contact system" patented technology

A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated real-time contact management system.

Web-content aware automatic call transfer system and process for mobile users and operators

The Web customer contact system is based on distributed execution of service logic programs that can be dynamically altered based on changing business needs. The distributed and dynamic program modification makes the Web customer contact system scalable and customization to the most demanding business operation needs. For example, existing workflow based GUI programming tool, which only support centralized specification, down load and execution of routing rules for incoming calls in a contact center. The new system WCC system can allow user to specify a set of service logic program (SLP) can be dynamically attached to any distributed “addressable entities” in the WCC system. The addressable entities can be a user, an agent, an email box, a work group, IVR system, or a department web site. The addressable entities can be located anywhere that can be reached by internet address (an URL or other types of identities). The SLP associated with the addressable entities can be dynamically downloaded from the “home” location of the SLP. The SLP allows a business to define the way of handling customer's messages such as call, chat and email in a flexible and programmable way using an open specification interface such as, XML technology.
Owner:PANASONIC CORP

Ice melting method for overhead contact system of electrified railway and ice melting system thereof

The invention relates to an ice melting method for overhead contact system of an electrified railway and an ice melting system thereof. Major hazards of ice coating of the overhead contact system include accidents that pantograph of electric locomotives can not contact with a contact line to obtain current, contact system brandishes, even falls of piles and collapses, and the like. In the ice melting method and the ice melting system thereof, an upper overhead contact system and a lower overhead contact system are connected in series to form a circuit by a section post, AC or DC ice melting current is input at the head end of the circuit, ice coating thickness and safe ice melting current value are obtained by analyzing meteorological and overhead contact system parameters with an ice coating data processing and control module, and then the ice melting system is controlled to output the ice melting current at the end of the circuit, thus ice is molten by Joule heat generated by the current. In the ice melting method and the ice melting system thereof, ice attached to the contact line is molten by joule heat, and compared with the deicing modes of artificial knock and the like of operation departments, the ice melting method and the ice melting system thereof greatly improve deicing efficiency, thus reducing the effect on railway transport, and eliminating damages of external force on the contact line.
Owner:CHINA RAILWAY FIRST SURVEY & DESIGN INST GRP
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