The invention discloses a customer service event dynamic scheduling method based on
time sequence modeling, and the method comprises the following steps: S1, collecting heterogeneous
original data, and constructing a service
event sequence; s2, inputting the service
event sequence into an improved Transform model, and outputting an event
semantic feature vector; s3, constructing a multi-scale time window, and generating a time
feature vector array; s4, splicing the event
semantic feature vector and the time
feature vector to generate a joint
feature vector; s5, inputting the joint feature vector into an improved
decision tree integration algorithm, generating a scheduling priority
score value, and recording a decision path and a corresponding feature node index; s6, executing a service
event queue operation, and generating a service
event scheduling list; and S7, acquiring service event execution feedback information, and updating parameters. According to the method,
time sequence modeling, feature scoring and feedback optimization mechanisms are fused, and intelligent recognition, efficient sorting, interpretable scheduling and dynamic evolution of customer service tasks are achieved.