The application relates to the field of
artificial intelligence technology and discloses a predictive dialing and multi-round dialogue
system of an intelligent outbound
robot, which comprises a business subdomain module, a business
label generation module, a business template resetting module and a dialogue
record generation module. The business subdomain module is used for obtaining an outbound
task number set and dividing each business in the outbound
task number set into multiple business domains. The business
label generation module is used for triggering the dialing behavior of each line according to a
business domain dialing scheduling set and writing the dialing behavior of each line into a corresponding
business domain label to generate a line business label. The business template resetting module is used for determining a business dialogue
template based on the line business label corresponding to each line, executing a template resetting mechanism and obtaining a reset business dialogue template. The dialogue
record generation module is used for executing closed-loop
processing of corresponding businesses for each line according to the reset business dialogue template, archiving the current business dialogue to the corresponding
business domain and obtaining a business domain dialogue
record set, so that the business
semantic link of each outbound line remains independent.